[rt-users] outgoing email comments stripped from "Re" in the subject line

[Goran Marik]

Hi All,

We have some problems with tickets that contain "Re" in the subject line - like "Remark", "Request", etc. When replying from the web-interface, RT will strip the "Re" in the first word in the subject line for the outgoing email, so "Request for help" becomes "quest for help", etc. While not a major issue, we still had several users complaining on this,

Steps to reproduce it:

1) Create ticket called  "Request"
2) Comment on it in the web interface
3) Outgoing email's subject line will be "[<rt host> #<ticket num>] [Comment] quest"
4) Confirmed on RT 3.8.3 and RT 4.0.5

I assume this happens because of improper regex match when the message is formatted for sending, but is there way to disable this behavior or change it to match "Re[\s|:]+" instead just "Re"?

Thanks,
Goran