[rt-users] outgoing email comments stripped from "Re" in the subject line

[Goran Marik]

Thanks. I'll ask the other sysadmins if they changed something in the email pipeline, but I 
doubt that. We use Exchange 2010 as smarthost and no email processing on postfix on the RT host 
at all. When I'm checking the details for the outgoing email in RT, on ticket history -> 
RT_System - Outgoing email about a comment recorded  -> Show, I can see the stripped subject in 
the email headers that are generated by RT

Our 4.0.5 setup is not "clean" though, it is semi-in-place with RT4 from debian backports and 
the DB upgrade from 3.8.3 that we run in production. For sure we have this problem on 3.8.3 
which is more or less clean setup, with just AD integration and no other plug-ins,

thanks,
Goran


On 05/03/12 04:53 PM, Alex Vandiver wrote:
> On Mon, 2012-03-05 at 21:34 +0000, Goran Marik wrote:
>> We have some problems with tickets that contain "Re" in the subject
>> line - like "Remark", "Request", etc. When replying from the
>> web-interface, RT will strip the "Re" in the first word in the subject
>> line for the outgoing email, so "Request for help" becomes "quest for
>> help", etc. While not a major issue, we still had several users
>> complaining on this,
>
> I can't replicate this on a clean RT 4.0.5 install, and I'm not aware of
> any such subject munging in RT.  I suspect something later in your mail
> handling is doing this removal.
>   - Alex
>
>

-- 
Goran Marik
Server and Systems Administrator

Ontario Institute for Cancer Research
MaRS Centre, South Tower
101 College Street, Suite 800
Toronto, Ontario, Canada M5G 0A3