[rt-users] position of the ticket number in the subject

[Ruslan Zakirov]

On Wed, Mar 7, 2012 at 00:15, ANDRE LUIS FORIGATO <forigato at gmail.com> wrote:
> Hello,
>
> The number of the ticket is placed on the left of the subject.
> I need to put a ticket number on the right side of the subject. Is that
> possible?

Edit all templates and put the following line at the beginning:

Subject: {$Ticket->Subject} [{$Ticket->SubjectTag}]

See autoreply template as reference.

Other way is to patch RT. Subject tag is placed in one place, so it
would be easy patch and you wouldn't need to change every template.

>
> example:
> Current issue:
> [Test # 857490] Problems slowness ...
>
> I need to change to:
> Problems slow ... [Test # 857490]
> --------
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-- 
Best regards, Ruslan.