[rt-users] How are Reminders linked to tickets?

[Kenneth Crocker]

Ulf,

Reminders are Tickets with the type = "reminder" and they are linked to
other tickets via the LINKS table like any other ticket relationship.

Your problem could stem from the fact that the older versions of RT did not
automatically resolve a reminder when the ticker was resolved (not a
problem now) so you could have  reminder left over from before that was
linked to a ticket that is now resolved.

Just a thought.

Kenn

On Sun, Mar 11, 2012 at 12:05 PM, Ulf Zimmermann <ulf at openlane.com> wrote:

> We went recently through an upgrade from 3.2.2 to 4.0.5.
>
> After the upgrade someone created a reminder. It now shows "Couldn't find
> Ticket for reminder 75710. Please contact administrator." I tested a
> reminder on another ticket, that one is working fine, but I can't find how
> it is linked to the ticket I created on in the database. I was trying to
> find that, so I can figure out the 75710, why it can't find it's relation.
> So far the user, who created the reminder hasn't gotten back to me on which
> he created it.
>
> Ulf.
>
>
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