[rt-users] rt 4.0.5 - Autocomplete field type for external custom field does not work for non root user
Jim Lesinski
jim.lesinski at gmail.com
Mon Mar 12 18:52:00 EDT 2012
Hi All,
I created and applied a patch using rt-4.0.5 (the version I am on) and the
4.0/context-on-custom-fields branch and it does not seem to have fixed the
issue at all. I outlined the steps I used to make a patch just in case that
is incorrect, but I did check the files that were changed and they do have
the additional lines added and removed where I would expect them.
Any other ideas?
Thanks,
Jim
HOW TO MAKE A GIT PATCH (or at least how I made it )
====================================================================================================================
BACK UP YOUR REQUEST TRACKER DIRECTORY
In this example I am making a patch for the rt-4.0.5 tagged version using
the 4.0/context-on-custom-fields branch
1. Change to a directory to work in like /tmp/patch or something
cd /tmp
md patch
cd patch
2. Clone the latest stable version
git clone https://github.com/bestpractical/rt.git -b stable
3. Change to the stable directory
cd stable
4. Make a patch from the two branch names or a tag name and a branch name.
In the case below, I could not
get the branch name to work because it included a forward slash so I used
the commit id... Maybe someone can chime in?
This didn't work: git format-patch rt-4.0.5..4.0/context-on-custom-fields
--stdout > fields.patch
git format-patch
94acf9055ccb6a7368d539dcc8f1d2684016e8ef..2b3265a91a4e5e8cdf724ea218ea30fa501f73b2
--stdout > fields.patch
5. Change to the RequestTracker install directory
cd /opt/rt4
6. This shows what changes are in the patch:
git apply --stat /tmp/patch/stable/fields.patch
7. This allows you to try out the patch:
git apply --check /tmp/patch/stable/fields.patch
8. And Finally this applies the patch:
git apply -v /tmp/patch/stable/fields.patch
On Mon, Mar 5, 2012 at 12:11 PM, Kevin Falcone <falcone at bestpractical.com>wrote:
> On Mon, Mar 05, 2012 at 08:58:40AM -0500, Jim Lesinski wrote:
> > I copied over the changed files from the branch you suggested into
> > /local/lib/RT/CustomField.pm
> > /local/lib/RT/Interface/Web.pm
> > /local/lib/RT/Transaction.pm
> > Then I cleared the mason cache and restarted apache. I ended up with
> this error.
>
> Unfortunately, 4.0/context-on-custom-fields predates some work we did
> in 4.0.5, so copying the files will take out code we added later.
> You really want to apply patches (or do a local merge of that branch)
> rather than trying to pull full files out of it.
>
> Github will show you what changes you'd need to apply here, but I'm
> not sure how to get it to give you a patch file.
>
>
> https://github.com/bestpractical/rt/compare/stable...4.0%2Fcontext-on-custom-fields
>
> -kevin
>
> > error: Undefined subroutine
> &HTML::Mason::Commands::MaybeRedirectToApproval called at
> > /opt/rt4/share/html/Ticket/autohandler line 14.
> > context: ...
> > 10: |(?<!\.html))
> > 11: $
> > 12: }ix;
> > 13:
> > 14: MaybeRedirectToApproval(
> > 15: Whitelist => $whitelist,
> > 16: ARGSRef => \%ARGS,
> > 17: );
> > 18:
> > ...
> > code stack: /opt/rt4/share/html/Ticket/autohandler:14
> > /opt/rt4/sbin/../local/lib/RT/Interface/Web.pm:538
> > /opt/rt4/sbin/../local/lib/RT/Interface/Web.pm:285
> > /opt/rt4/share/html/autohandler:53
> >
> > Have I done something wrong? Must I overwrite these files instead of
> adding to the local
> > directory? I did move the files manually into my local copy of 4.0.5
> but I thought that would
> > work.
> > Thanks for the help. I am thinking a work around would be to just
> assign permissions to the
> > field. Maybe I should just wait for 4.0.6.
> > Jim
> > On Wed, Feb 29, 2012 at 6:29 AM, Ruslan Zakirov <[1]
> ruz at bestpractical.com> wrote:
> >
> > Hi,
> >
> > You need fixes from 4.0/context-on-custom-fields branch.
> > On Tue, Feb 28, 2012 at 20:32, Jim Lesinski <[2]
> jim.lesinski at gmail.com> wrote:
> > > I turned on debug (*new to me) and it looks like this is the
> relevant error
> > > in the logs:
> > >
> > > Feb 28 11:22:11 buf-rtdev RT: Permission denied. User #63 has no
> > > SeeCustomField right on CF #13
> > >
> > > If I assign SeeCustomField directly to the custom field (#13) for
> RTUser,
> > > then the autocomplete value works.
> > >
> > > Maybe I am missing something here with permissions... Should I be
> assigning
> > > group or specific user permissions on a field by field basis? Up
> until now I
> > > had only put users in groups and assigned group permissions to
> queues. I do
> > > have a couple nested groups as well, but no permissions
> explicitly defined
> > > on a per field basis. It seems like it should be working though
> since it
> > > does work for other field types, just not autocomplete.
> > >
> > >
> > >
> > >
> > >
> > > On Tue, Feb 28, 2012 at 10:46 AM, Ruslan Zakirov <[3]
> ruz at bestpractical.com>
> > > wrote:
> > >>
> > >> Hi,
> > >>
> > >> Anything in debug logs when this doesn't work?
> > >>
> > >>
> > >> On Tue, Feb 28, 2012 at 19:38, Jim Lesinski <[4]
> jim.lesinski at gmail.com>
> > >> wrote:
> > >> > The user (RTuser) is Privileged.
> > >> >
> > >> > Here is an outline of the permissions assigned to RTUser:
> > >> >
> > >> > RTUser is a member of a GroupA that has OwnTicket, StealTicket
> and
> > >> > TakeTicket rights on the queue1.
> > >> >
> > >> > GroupA is a member of GroupB, which has CommentOnTicket,
> CreateTicket,
> > >> > ReplyToTicket, Watch, SeeCustomField, SeeQueue, and ShowTicket
> > >> > permissions
> > >> > on queue1.
> > >> >
> > >> > To test permissions, I just now assigned every single
> permission to
> > >> > RTUser
> > >> > on the General Rights, Rights for Staff, and Rights for
> Administrators
> > >> > tabs
> > >> > to RTUser for queue1 and still the autocomplete values do not
> populate.
> > >> >
> > >> > If I go to Tools - Configuration - Global - User Rights and
> add RTUser
> > >> > and
> > >> > then check in "Do anything and everything", the autocomplete
> values work
> > >> > for
> > >> > [5]groups.pm.
> > >> >
> > >> >
> > >> >
> > >> > On Tue, Feb 28, 2012 at 10:03 AM, Thomas Sibley <[6]
> trs at bestpractical.com>
> > >> > wrote:
> > >> >>
> > >> >> On 02/28/2012 09:17 AM, Ruslan Zakirov wrote:
> > >> >> >> I have set up a custom data source for a custom field as
> outlined
> > >> >> >> in external_custom_fields.pod. It seems that everything
> works fine
> > >> >> >> and
> > >> >> >> I get
> > >> >> >> pick list data populated into the custom field for all
> field types
> > >> >> >> when
> > >> >> >> logged in as an account with root privileges. However, if
> I switch
> > >> >> >> to
> > >> >> >> an
> > >> >> >> account that has non-root privileges, all the fields types
> work as
> > >> >> >> expected
> > >> >> >> other than the autocomplete field type. For some reason
> this field
> > >> >> >> type
> > >> >> >> returns no data when I am logged in as a non-root user
> account.
> > >> >> [snip]
> > >> >> >> Has anyone else run into this? Can someone else verify
> this in their
> > >> >> >> environment?
> > >> >> >>
> > >> >> >
> > >> >> > [7]
> http://issues.bestpractical.com/Ticket/Display.html?id=16946
> > >> >>
> > >> >> To clarify, that bug applies to Self Service (unprivileged)
> users only.
> > >> >> It's not clear if your non-root user accounts that you tested
> with are
> > >> >> privileged or unprivileged. If they are privileged,
> autocomplete CFs
> > >> >> should work just fine.
> > >> >>
> > >> >> Thomas
> > >> >> --------
> > >> >> RT Training Sessions ([8]
> http://bestpractical.com/services/training.html)
> > >> >> * Boston March 5 & 6, 2012
> > >> >
> > >> >
> > >> >
> > >> > --------
> > >> > RT Training Sessions ([9]
> http://bestpractical.com/services/training.html)
> > >> > * Boston * March 5 & 6, 2012
> > >>
> > >>
> > >>
> > >> --
> > >> Best regards, Ruslan.
> > >
> > >
> >
> > --
> > Best regards, Ruslan.
> >
> > References
> >
> > Visible links
> > 1. mailto:ruz at bestpractical.com
> > 2. mailto:jim.lesinski at gmail.com
> > 3. mailto:ruz at bestpractical.com
> > 4. mailto:jim.lesinski at gmail.com
> > 5. http://groups.pm/
> > 6. mailto:trs at bestpractical.com
> > 7. http://issues.bestpractical.com/Ticket/Display.html?id=16946
> > 8. http://bestpractical.com/services/training.html
> > 9. http://bestpractical.com/services/training.html
>
> > --------
> > RT Training Sessions (http://bestpractical.com/services/training.html)
> > * Boston ? March 5 & 6, 2012
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012
>
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