[rt-users] Invalid username

Kevin Falcone falcone at bestpractical.com
Tue Mar 13 11:31:59 EDT 2012


On Tue, Mar 13, 2012 at 01:06:58PM +0000, Mario Giammarco wrote:
> Hello,
> I have just tried request tracker 4.0.1 on Ubuntu and 4.0.5 
> on Debian, the result 
> is the same.
> 
> I create an user "foo" and when I try to add the user to
>  a queue, a custom field 
> I fill the text box with the username and I get always
>  "invalid username".

Where do you try to add them, in what text box.
Also, it isn't clear what you mean by adding them to a custom field.

> Proably related to this: when I create a custom field 
> for tickets in the "new 
> ticket" of user "foo" there is no custom field.
> 
> But if I create the ticket I get an error 
> "failed validation" because I put a 
> regular expression for the ticket field.
> 
> So it seems that the field is not shown but is present.

Do you see the custom field as you expect if you log in as root?

-kevin
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