[rt-users] Name in use

[Thomas Sibley]

On 03/20/2012 07:15 AM, Diego Roccia wrote:
> I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing exactly this problem
> 
> http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html
> 
> 1 - user at domain1.com send an email -> the user is created and the ticket opened
> 2 - user at domain2.com send an email -> the user is not created and the ticket not opened, because of the "Name in use" problem

Did you read the rest of the thread?  Click the Next Message link a few
times.

You are probably matching users based on the realname or something else
equally non-unique.  Send your config to the list.

> my question is: is possible to have unprivileged users created without stripping the @domain.tld part?

Yes, that's the default behaviour.