[rt-users] Create a scrip in RT 4

[Howell, Van]

Let me see if I understand how this custom action works.

Do I edit the file /opt/rt4/local/plugins/RT-Action-MoveQueue By Subjec/Lib/RT/Action/MoveQueueBySubject.pm

Changing ...
Set(@MoveQueueBySubjectConditions,
        '^begin', 'Start',
        'end$', 'Finale',
    );

To look for the string I want, like...

Set(@MoveQueueBySubjectConditions, gr /Paper Jam/i    );

I set the variable $queue to the queue I want it to go to?

My $queue = 'Printer/Copier/Scanner'

Or the queue number...

My $queue = 6

Van Howell
System Administrator
Lubbock Christian University


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, March 22, 2012 4:43 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Create a scrip in RT 4

On Thu, Mar 22, 2012 at 08:58:57PM +0000, Howell, Van wrote:
>    I am very new to RT, We are running on RT 4.0.5
>    I have OpenNMS setup to notify RT using the RT notification module in OpenNMS. It is working
>    great.
>    All of my OpenNMS notifications are created in a single queue called NMS.
>    I want to be able to redirect those tickets to different queues based on the subject line.
> 
>    I have no Idea what I am doing.
> 
>    Could someone help me with some sample code and how to implement it in RT4?
> 
>    Say for instance I receive a ticket from OpenNMS with the subject line that contains the words
>    "Paper Jam"
> 
>    I want this to go to my queue called "Printer/Copier/Scannner"

I'd probably use
http://search.cpan.org/~falcone/RT-Action-MoveQueueBySubject-0.01/

-kevin