[rt-users] Include web service result in a page without using custom fields

[Ruslan Zakirov]

On Tue, May 8, 2012 at 10:13 AM, Mario <mgiammarco at gmail.com> wrote:
> Ruslan Zakirov <ruz <at> bestpractical.com> writes:
>
>>
>> Two ways:
>>
>> 1) Javascript on Ticket's page gets the data and puts it all on the page.
>>
>> 2) RT server gets the data and puts it into RT's page(s).
>>
>>
> Thanks for reply!
>
> I forgot a thing: do I have to modify RT source code? I am searching a solution
> where I do not have to modify it.

You don't modify code directly, but use callbacks that are designed
for injections
of custom things into UI. You can not do what you want without some
code. Callbacks
allow you to keep RT core code and your custom code isolated and avoid
upgrade hazard.

> Mario
>



-- 
Best regards, Ruslan.