[rt-users] 10 newest unowned tickets

[Stefan Stefanov]

Thank you very much, Aaron!

 "view ticket summaries" was wrong set field.
Now all is fine!

On Fri, May 11, 2012 at 5:39 PM, Sampson, Aaron <Sampson at p2sol.com> wrote:
> Stefan,
>
> This sounds like a permission issue in your user or global user rights. I would go back and check under General rights and look at the "view system dashboards", "view ticket summaries" and see if that changes the users view.  I do not have these checked and the test user that I have set up does not see any tickets in a queue that they do not have permission for.
>
> Hope that helps
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Stefan Stefanov
> Sent: Friday, May 11, 2012 9:22 AM
> To: RT-Users at lists.bestpractical.com
> Subject: [rt-users] 10 newest unowned tickets
>
> Hello
>
> My RT is 4.0.5
> The problem is that all users see in their home page (RT at glance) all incoming tickets in "10 newest unowned tickets" even for queues they have no access!
>
> I found in the net that I have to set in RT_SiteConfig.pm following:
> Set( $UseSQLForACLChecks, 1 );
>
> I made it and now user see again all tickets but for queues it have access it see queue name, for other - no.
> But tickets for not enabled queues are still visible!
>
> How to fix this?
>
> Best regards
>
> Stefan



-- 
Stefan Stefanov