[rt-users] Un deleting tickets

[Chris Preston]

You spoke of transaction tables, what would be the name of the table.  Why
would I delete it if I want to keep the transaction, do you mean to change
the status in that table also back to new or actually delete the
transactions

-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf
Of Ruslan Zakirov
Sent: Monday, April 30, 2012 9:07 AM
To: Chris Preston
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Un deleting tickets

On Thu, Apr 26, 2012 at 20:44, Chris Preston
<chris at thetrafalgartravel.com> wrote:
> Hello all,
>
> I had set the status to deleted for thousands of records in a particular
> queue.  I have now found out that we still need them.  So I went into the
> tickets table and updated the records that were set to deleted and put
them
> to new.  I also changed the date of a tickets and set it to an earlier
date.
>
>
>
> Is this all that I needed to do or what does the system actually do when a
> record is set to deleted.

RT also records Status change in Transactions table. You may want to
delete those records.


-- 
Best regards, Ruslan.
-----
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