[rt-users] How do I override a default scrip?

[Bill Cole]

On 18 May 2012, at 17:40, Paul Tomblin wrote:

> On Fri, May 18, 2012 at 3:47 PM, Bill Cole
> <rtusers-20090205 at billmail.scconsult.com> wrote:
>> Another option is to modify the Global Scrip with a User Defined 
>> Condition
>> that returns 0 if the Queue is one that you want to exempt.
>
> How do I programmatically add one of these User Defined Conditions to
> an existing RT Global Scrip?  (Preferably something that I can do in
> my etc/initialdata)

Ewww. Why???

With a running RT (i.e. a system where etc/initialdata has seen its 
single lifetime access) just go into the Scrip's definition 
(Configuration->Global->Scrips->$WhicheverOneYouAreChanging) and switch 
the "Condition" from whatever it is (e.g. "On Comment") to "User 
Defined" and put some suitable perl in the "Custom condition" text area. 
See http://requesttracker.wikia.com/wiki/WriteCustomCondition for clues 
on suitable perl. See 
http://requesttracker.wikia.com/wiki/Documentation#Scrips for more links 
to doc on Scrips.

I suppose you *could* do the needful to put your custom scrip into 
etc/initialdata, but I can't see a way to make that a rational thing to 
do. It's name has meaning...


>>> If I define a new
>>> scrip with the same name as an existing one, it runs both of them.
>>
>>
>> Yes, it does. Scrips are objects that point to Queues by ID, Queues 
>> are not
>> objects that point to Scrips by name.
>
> I'd just like to point out that's completely inconsistent with the way
> Templates are done.

You may want to have "inconsistency" discussions with Jesse Vincent. I 
gave up trying to understand the reasoning behind RT internal 
architecture a couple of major versions ago. It wasn't a hobby that was 
making me happy... Now I just try to keep the useful facts in my head 
without judging what I really don't understand.

With that caveat, I think it's not true that the way Scrips relate to 
Queues is inconsistent with Templates. Templates also are either 
Queue-specific or Global and point to their Queue by ID, rather than the 
Queue pointing to them by name. This is pretty much orthodox data 
structuring.