[rt-users] Creating a ticket with attachment in PHP

Tue May 22 17:33:18 EDT 2012

Hi there, I have this same problem, i need to add attachments to existing
tickets via REST from php.

I wrote this small piece of code:

=-=-=-=-=-= code =-=-=-=-=-=-=-=
$url = "
http://ticket/rt4/REST/1.0/ticket/514/comment?user=$username&pass=$password
";

$attachment_file        = getcwd().'/somejpeg.jpg';
$attachment_content     = file_get_contents($attachment_file);

$file_name = 'attachment_1; filename="somejpeg.jpg"' . "\n" .
'Content-Type: image/jpeg';

$post_data=array($file_name=>$attachment_content, "content"=>"Ticket:
514\nAction: comment\nText: aaahhhhhhh\nAttachment: somejpeg.jpg\n");

$curl_handle=curl_init();
curl_setopt ($curl_handle, CURLOPT_URL,$url);
curl_setopt ($curl_handle, CURLOPT_ENCODING, "deflate");
curl_setopt ($curl_handle, CURLOPT_COOKIEJAR, getcwd().'/cookies.txt');
curl_setopt ($curl_handle, CURLOPT_POST, 2);
curl_setopt ($curl_handle, CURLOPT_POSTFIELDS, $post_data);
curl_setopt ($curl_handle, CURLOPT_HEADER, 1);
curl_setopt ($curl_handle, CURLOPT_RETURNTRANSFER, true);
curl_setopt ($curl_handle, CURLOPT_HTTPHEADER, array( 'Expect:' ) );
$response = curl_exec($curl_handle);
echo $response;
curl_close($curl_handle);
=-=-=-=-=-= end code -=-=-=-=-=-=-

In order to have a reference, I submitted the file via rt from the command
line with complete success.
I wanted to look at what 'rt' sends so i used tcpflow to reconstruct the
content, see below

=-=-=-=-=-= request sent by 'rt' from cli =-=-=-=-=-==
POST /rt4/REST/1.0/ticket/514/comment HTTP/1.1
TE: deflate,gzip;q=0.3
Connection: TE, close
Host: ticket
User-Agent: RT/3.0b
Content-Length: 41964
Content-Type: multipart/form-data; boundary=xYzZY
Cookie: RT_SID_ticket.80=c593fea8c27488b8b8764196a4b257d3

--xYzZY
Content-Disposition: form-data; name="attachment_1"; filename="somejpeg.jpg"
Content-Type: image/jpeg

(binary content)
--xYzZY
Content-Disposition: form-data; name="content"

Ticket: 514
Action: comment
Cc:
Bcc:
Attachment: somejpeg.jpg
TimeWorked:
Text: going crazy

--xYzZY--
=-=-=-=-=-=-=-= end of content sent by 'rt' =-=-=-==-=-=

=-=-=-=-=-=-=-= content sent via php/curl -=-=-=-=-=-=-
POST /rt4/REST/1.0/ticket/514/comment?user=someuser&pass=somepassword
HTTP/1.1
Host: ticket
Accept: */*
Accept-Encoding: deflate
Content-Length: 42046
Content-Type: multipart/form-data;
boundary=----------------------------5e8f1e2cb2d5

------------------------------5e8f1e2cb2d5
Content-Disposition: form-data; name="attachment_1; filename="somejpeg.jpg"
Content-Type: image/jpeg"

(binary content)
------------------------------5e8f1e2cb2d5
Content-Disposition: form-data; name="content"

Ticket: 514
Action: comment
Text: aaahhhhhhh
Attachment: somejpeg.jpg

------------------------------5e8f1e2cb2d5--
=-=-=-=-=-=-= end of content sent via php/curl =-=-=-=-=-=

I think that php is unable to construct messages of type
multipart/form-data correctly.
By comparing the line just after the boundary (for the binary part) you'll
note that they are not equal.
I couldn't find a way to replicate what rt generates with php.
I tried using a very 'unnatural' key for the file name in $post_data but it
doesn't work. All i get is the
infamous:

RT/4.0.2 400 Bad Request

# No attachment for somejpeg.jpg.

Any comments?

Thanks,
Hugo

On Mon, Apr 23, 2012 at 10:51 AM, Guillaume Hilt
<ghilt at shadowprojects.org>wrote:

> I hope so because I didn't find anything.
>
> I'm still digging and now I'm sending this kind of request to RT :
>
> HttpRequest Object
> (
>    [options:HttpRequest:private] =>
>    [postFields:HttpRequest:**private] =>  Array
>        (
>            [content] =>  id: 56
>
> Action: comment
> Text: Fichier joint
> Attachment: ftp_networth.jpg
>
> --uploadfichiersupport--
>            [attachment_1] =>  filename: ftp_networth.jpg
> Content-Type: image/jpeg
>
> ÿØÿà .... (file content)
>
> Request Content-Type is set to "multipart/form-data;
> boundary=uploadfichiersupport"**.
>
> I'm trying to find my way using the VB.net example.
>
>  Guillaume Hilt
>
>
> Le 23/04/2012 16:29, Kevin Falcone a écrit :
>
>  On Mon, Apr 23, 2012 at 12:09:20PM +0200, Guillaume Hilt wrote:
>>
>>> Ok, so i'm trying to comment an existing ticket with an attachment :
>>>
>>> <?php
>>>
>>> $request        = new HttpRequest( $conf['rt']['url'] .
>>> '/REST/1.0/ticket/' . $ticket_id . '/comment?user=' .
>>> $conf['rt']['user'] . '&pass=' . $conf['rt']['password'],
>>> HTTP_METH_POST );
>>>
>>> // First way : attachment is directly in the request content
>>> $post_data      = array( 'content' =>  "id: " . $ticket_id .
>>> "\nAction: comment\nText: Fichier joint\nAttachment: " .
>>> $_FILES['uploadedfile']['name'**] . "\nattachment_1: " .
>>> file_get_contents( $_FILES['uploadedfile']['tmp_**name'] ) . "\n" );
>>>
>>> //Second way : i'm adding the attachment using postfile
>>> $post_data      = array( 'content' =>  "id: " . $ticket_id .
>>> "\nAction: comment\nText: Fichier joint\n" );
>>> $request->addPostFields( $post_data );
>>>
>>> $request->addPostFile( $_FILES['uploadedfile']['name'**],
>>> file_get_contents( $_FILES['uploadedfile']['tmp_**name'] ) );
>>> $result         = $request->send();
>>>
>>> ?>
>>>
>>> Either way, it doesn't work.
>>>
>>> First way gives me a syntax error :
>>>
>>> HttpMessage Object
>>> (
>>>     [type:protected] =>   2
>>>     [body:protected] =>   RT/3.8.10 409 Syntax Error
>>>
>>> # Syntax error.
>>>
>>> id: 48
>>> Action: comment
>>> Text: Fichier joint
>>> Attachment: ftp_networth.jpg
>>> attachment_1: \xFF\xD8\xFF\xE0  JFIF     ` `  \xFF\xE1 \xE8Exif  MM *
>>>     ;
>>> #K -\xB4\xF3\xE5<\xC5d\xC90\xAA\**x9D\xCA\xDF+60pGKY^!\xD1cÖ¡\**xB5\xFF
>>> J\xB9\xB2\xBB\xB4\x9B\xED \xB7v\xDB
>>>
>>>
>>> Second way gives me this error :
>>> PHP Fatal error:  Uncaught exception 'HttpInvalidParamException'
>>> with message 'Empty or too short HTTP message
>>>
>>> What am i doing wrong ?
>>>
>>> I searched in this list archive and google but I didn't find any
>>> example on how to send an attachment with PHP and the API.
>>>
>> There are tests for this, so I know it works, I suggest using the
>> bin/rt command line client in debug mode to see what it sends over the
>> wire.  Otherwise, numerous people have used PHP/Python/Ruby/Java to
>> talk to the REST api so perhaps someone will volunteer some sample
>> code.
>>
>> -kevin
>>
>

-- 
Hugo Escobar

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