[rt-users] emails on ticket updates not being sent in 4.0.6

[Niall Wilson]

Hi,

I've just updated to 4.0.6 and ticket updates are no longer being emailed. This does not seem to be related to the noted FCGI.pm problem as (1) I'm using mod_perl and (2) I updated the installed FCGI to v 0.74 just in case.

If I revert to 4.0.5 email works fine.

Sample debug output is :

[Wed May 23 10:52:07 2012] [debug]: Working on mailfield To; recipients are  (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660)
[Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416] [Comment] ICHEC email address: forward, auto-reply and mailing-list unsubscription 
From: "Niall Wilson via ICHEC RT" <support-systems-comment at ichec.ie>
Reply-To: support-systems-comment at ichec.ie
In-Reply-To: <rt-4.0.6-14259-1337765913-158.416-8-0 at ichec.ie>
References: <RT-Ticket-416 at ichec.ie> <rt-4.0.6-14259-1337765913-158.416-8-0 at ichec.ie>
Message-ID: <rt-4.0.6-14259-1337770327-43.416-8-0 at ichec.ie>
Precedence: bulk
X-RT-Loop-Prevention: ICHEC Support
RT-Ticket: ICHEC Support #416
Managed-by: RT 4.0.6 (http://www.bestpractical.com/rt/)
RT-Originator: niall.wilson at ichec.ie
Bcc: niall.wilson at ichec.ie
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667)
[Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690)
[Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699)
[Wed May 23 10:52:07 2012] [debug]: Working on mailfield Cc; recipients are  (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660)
[Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416] [Comment] ICHEC email address: forward, auto-reply and mailing-list unsubscription 
From: "Niall Wilson via ICHEC RT" <support-systems-comment at ichec.ie>
Reply-To: support-systems-comment at ichec.ie
In-Reply-To: <rt-4.0.6-14259-1337765913-158.416-8-0 at ichec.ie>
References: <RT-Ticket-416 at ichec.ie> <rt-4.0.6-14259-1337765913-158.416-8-0 at ichec.ie>
Message-ID: <rt-4.0.6-14259-1337770327-43.416-8-0 at ichec.ie>
Precedence: bulk
X-RT-Loop-Prevention: ICHEC Support
RT-Ticket: ICHEC Support #416
Managed-by: RT 4.0.6 (http://www.bestpractical.com/rt/)
RT-Originator: niall.wilson at ichec.ie
Bcc: niall.wilson at ichec.ie
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667)
[Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690)
[Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699)
[Wed May 23 10:52:07 2012] [debug]: Working on mailfield Bcc; recipients are niall.wilson at ichec.ie (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660)
[Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416] [Comment] ICHEC email address: forward, auto-reply and mailing-list unsubscription 
From: "Niall Wilson via ICHEC RT" <support-systems-comment at ichec.ie>
Reply-To: support-systems-comment at ichec.ie
In-Reply-To: <rt-4.0.6-14259-1337765913-158.416-8-0 at ichec.ie>
References: <RT-Ticket-416 at ichec.ie> <rt-4.0.6-14259-1337765913-158.416-8-0 at ichec.ie>
Message-ID: <rt-4.0.6-14259-1337770327-43.416-8-0 at ichec.ie>
Precedence: bulk
X-RT-Loop-Prevention: ICHEC Support
RT-Ticket: ICHEC Support #416
Managed-by: RT 4.0.6 (http://www.bestpractical.com/rt/)
RT-Originator: niall.wilson at ichec.ie
Bcc: niall.wilson at ichec.ie
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667)
[Wed May 23 10:52:07 2012] [debug]: Got user mail preference 'Individual messages' for user niall.wilson at ichec.ie (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:681)
[Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690)
[Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699)
[Wed May 23 10:52:07 2012] [debug]: No recipients found for deferred delivery on transaction #8091 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:712)
[Wed May 23 10:52:07 2012] [info]: <rt-4.0.6-14259-1337770327-43.416-8-0 at ichec.ie> #416/8091 - Scrip 8 On Comment Notify AdminCcs as Comment (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
[Wed May 23 10:52:07 2012] [error]: <rt-4.0.6-14259-1337770327-43.416-8-0 at ichec.ie>: `/usr/sbin/sendmail -oi -t` exited with code 1 (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:465)
[Wed May 23 10:52:07 2012] [crit]: <rt-4.0.6-14259-1337770327-43.416-8-0 at ichec.ie>: Could not send mail with command `/usr/sbin/sendmail -oi -t`: <rt-4.0.6-14259-1337770327-43.416-8-0 at ichec.ie>: `/usr/sbin/sendmail -oi -t` exited with code 1 at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 466.

Stack:
  [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:466]
  [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:308]
  [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:128]
  [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]
  [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]
  [/opt/rt4/sbin/../lib/RT/Scrips.pm:198]
  [/opt/rt4/sbin/../lib/RT/Transaction.pm:201]
  [/opt/rt4/sbin/../lib/RT/Record.pm:1459]
  [/opt/rt4/sbin/../lib/RT/Ticket.pm:2243]
  [/opt/rt4/sbin/../lib/RT/Ticket.pm:2103]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1856]
  [/opt/rt4/share/html/Ticket/Display.html:164]
  [/opt/rt4/share/html/Ticket/Update.html:328]
  [/opt/rt4/share/html/Ticket/autohandler:19]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:568]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:318]
  [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:470)




--
Niall Wilson
ICHEC Systems Team