[rt-users] not ok could not load a valid user

[Evan Soward]

# /opt/rt4/bin/rt-mailgate --queue BigBrother --action correspond --url http://rt.rdba.remotedbaexperts.com --debug < TEST-THIS
/opt/rt4/bin/rt-mailgate: temp file is '/tmp/j92jIcubtH/9qakj2w0lb'
/opt/rt4/bin/rt-mailgate: connecting to http://rt.rdba.remotedbaexperts.com/REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user

what I've attempted;
1-changed permissions on the two queues (BigBrother,  under "Everyone" create tickets, reply to tickets, view queue,
2-saved changes
3-rebooted server
4-re-ran "TEST-THIS" with same result "not ok - Could not load a valid user"

Any pointers beyond queue permissions ?  thanks for the input,
Evan

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