[rt-users] Link from custom field

[Thomas Sibley]

On 05/24/2012 04:59 AM, Keith Edmunds wrote:
> Following the same steps with 4.0.5 (with the query recreated), it doesn't
> work so well. The resulting display lists the tickets as expected, but
> doesn't include their ID number (despite that being present in the
> manually-run query), and the links from the ticket subject all link to one
> ticket.

The problem is likely that your link contains __id__ in the Format
parameter.  CF linked values not only replace __CustomField__ with the
value, but also __id__ with the numeric id of the value.  You should
replace __id__ with %5f%5fid%5f%5f everywhere in your link.

Thomas