[rt-users] Append Data to CustomFields

[Joachim Thuau]

I would also strongly recommend you look at the "rt-extension-ldapimport", which will allow you to sync groups and users from AD using ldap.

Thanks,
Jok
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| Joachim Thuau | IT Systems Engineer - Linux / SpaceX |
| Cell: 310-890-7937 | Office: 310-363-6153 |

From: Kenneth Crocker <kenn.crocker at gmail.com<mailto:kenn.crocker at gmail.com>>
Date: Monday, May 28, 2012 6:20 PM
To: RT User List <rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>>
Subject: Re: [rt-users] Append Data to CustomFields

HoboKing,

You could create a CF with SeeCF rights only to Users and then write a scrip so that when the TimeWorked field is updated, the scrip subtracts the old value from the new value and then adds that result to the CF.
You could also add a condition to check the date and if it is month-end or something you could move the final "TomeWorked" value to a Month-end Time CF and then zero out the contiguos one.
That way, you won't run into problems of some user entering a non-inter type value into the field. You might want to grant "ModifyCF" to the SuperUSer or some management group of users so they can override the value when necessary.
It all depends on what you want to accomplish.
TimeWorked is already designed to receive integers. So all you really need is a CF to act as a monthly or yearly, etc. accumulator, along with a routine to zero out at the end of that cycle.
The best way is to write a cronjob to run through all tickets on whatever cycle you want to accumulate and have that routine do the accumulate/move/zero work. That way you get ALL tickets updated consistently, not just the ones that were updated in a given cycle.

Hope this helps.

Kenn

On Mon, May 28, 2012 at 11:44 AM, TheHoboKing <demon_eyes_kyoms at hotmail.com<mailto:demon_eyes_kyoms at hotmail.com>> wrote:

Hi,

I'm still quite new at RT and was wondering if there's a way to have
appendable/updatable CustomFields like the TimeWorked field?

Whenever I update a ticket, the TimeWorked field is blank, any value
(digits) I add will automatically be added to the old value, it'll make a
simple addition.

How can I do the same with CustomFields? Either via the webUI, scrip or
back-end (Update.html ? ModifyAll.html?)

I'm running RT 4.0.5

Thank you!
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