[rt-users] RES: CommandByMail rt 4.0.7

Diaulas Castro diaulas.castro at intersolution.inf.br
Thu Nov 1 13:20:57 EDT 2012

Just a note,
  I tried commandbymail but i got problems, our company deliver IT Solutions and almost of our customers are Oracle/Linux related...

  Sometimes when my coworkers reply with some sort of log or memory dump, "commandbymail" thinks it was command and process it.

So I created a couple of procmail filters that launches some bash scripts based on hidden (html) commands on mail.
My hidden commands are like this:
   ::ticketHC::schedule  2012-11-02 17:50
   ::ticketHC::change_requestor  john at domain.com

Every bash script fired have filter to just run when From: field match "@MYDOMAIN.COM"

  That was my solution to substitute "commanbymail" plugin.

Sorry about my poor english =(

De: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Em nome de Edsall, William (WJ)
Enviada em: quinta-feira, 1 de novembro de 2012 14:47
Para: rt-users at lists.bestpractical.com
Assunto: [rt-users] CommandByMail rt 4.0.7

Does CommandByMail work in rt 4.0.7? I've installed it, added the following two lines to my RT_Siteconfig

Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::CommandByMail RT::Interface::Email::Filter::TakeAction) );
Set($CommandByMailStripOut, 1);

Yet when I try commands by mail (Like adding Subject: It worked), it doesn't seem to recognize my commands. It also doesn't seem to strip out the commands at all (I installed the diff).

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