[rt-users] RT BounceMerge/RTBounceHandler

[Matthew Moore]

On 29/10/12 16:00, rt-users-request at lists.bestpractical.com wrote:
> Message: 4
> Date: Mon, 29 Oct 2012 15:57:52 +0000
> From: Matthew Moore <matt at smtl.co.uk>
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] RT BounceMerge/RTBounceHandler
> Message-ID: <508EA780.10601 at smtl.co.uk>
> Content-Type: text/plain; charset=ISO-8859-1
>
> Hi all,
>
> I've been trying to setup something with in RT which handles bounces in
> some way shape or form.  I'd be quite happy with bounces just going into
> a queue which we can review and deal with in that way.  Obviously the
> ideal way would be for the bounce to be merged into the queue with out
> RT going into a loop.
>
> I've tried the BounceMerge script, which doesn't seem to work at all. 
> http://requesttracker.wikia.com/wiki/BounceMerge (I just followed the
> wiki instructions, but bounces have never been added to any queues)
>
> I've also tried the RTBounceHandler script -
> http://requesttracker.wikia.com/wiki/RtBounceHandler
>
> RTBounceHandler seems like it's the one most likely to work.  So I've a
> few questions:
>
> 1 - Do you need to have a rtbouncehandler alias for each queue that you
> want checking for bounces?  eg rtbouncehandler-info,
> rtbouncehandler-general etc etc
>
> 2 - Or do you just need one alias pointing at a 'bounces' queue (which
> is what I've done).
>
> 3 - Any ideas on the best way to check it's working?
>
> Using RT 3.8.7.  Got the relevant perl modules installed on my mailserver.
>
> Thanks,
>

Sorry to 'bump' this, but anyone got any thoughts on this?

Cheers,

-- 
Matthew Moore
Surgical Materials Testing Laboratory
System Administrator
Telephone: +44 (0)1656 752165
Email: matt at smtl.co.uk