[rt-users] RT Unprivileged user with SeeCustomField and ModifyCustomField rights not able to download file from custom field of type "upload one file"

[Thomas Sibley]

On 11/08/2012 07:57 AM, Abhimanyu Rapria wrote:
> RT Unprivileged user with SeeCustomField and ModifyCustomField
> rights not able to download file from custom field of type "upload
> one file"
> 
> So if the want to come to self service portal in future to download
> some report uploaded in a custom field, they cant do it.
> 
> On clicking file name, service service page refreshes to self service
> home.
> 
> From behavior looks like unprivileged users don't have some rights on
> http://<FQDN>/rt/Download/CustomFieldValue/86/<filename>

Yes, this is a bug, please submit a ticket to rt-bugs at bestpractical.com
or at http://issues.bestpractical.com.  As a workaround, you could add
this to your RT_SiteConfig.pm:

   Set($SelfServiceRegex, qr!^(?:/+(?:SelfService|Download/CustomFieldValue/\d+)/)!x );

Which will allow self service users to access the CF download URL.