[rt-users] RT4 - Reject Action

Nick Fennell nick.fennell at appliansys.com
Fri Nov 23 07:56:11 EST 2012


I'm looking to modify the default behaviour of the 'Reject' option displayed at the top right of ticket display.

Ideally, I'd like the Reject button to set Status to 'Rejected' and Update Tyoe to be 'Comments (Not sent to requesters)'.

Additionally, is it possible to add a Reject Action to the Unowned queue in addition to the current 'Take' option?

Nick Fennell
ApplianSys Support Team Leader

ApplianSys Limited
University of Warwick Science Park
Business Innovation Centre
Harry Weston Road
Coventry CV3 2TX

t: +44 (0) 870 7707 789
s: nick-fennell

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