[rt-users] (no subject)

Ruslan Zakirov ruz at bestpractical.com
Mon Nov 26 08:21:36 EST 2012


Have you considered RT::Extension::SLA [1]?

[1] http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm

On Mon, Nov 26, 2012 at 4:15 PM, Telmo Cardoso <telmo.cardoso at gmail.com> wrote:
> Hi,
> I apologize for the abominations I'll probably say :)
> I was put in charge of administrating an RT 4 installation (already
> installed) and I have no knowledge of Perl.
> I configured all that I could using the admin access, but now I also need to
> work with SLA using business days only. I have found
> http://requesttracker.wikia.com/wiki/DueDateinBusinessHours that I can
> use/adapt in my needs, but it uses Business::Hours library, that I have no
> idea on how to install.
> I have requested and ssh (not root) request to server. So any help in next
> steps?
> Also I'll need to remove the time tickets are stalled from the due time
> (because that will depend on client and not on our side). Any idea if any
> scrips was already done for it?
> Thanks,
>    Telmo Cardoso
> --------
> We're hiring! http://bestpractical.com/jobs

Best regards, Ruslan.

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