[rt-users] Problem setting up RT after changing hostname

[Nick Fennell]

Check your log files Anton. 9/10 times the answer is there.

Also, your Apache config seems slightly mad. You have the ghost effectively defined twice, once in httpd.conf and then once as an include within '/etc/apache2/sites-available/default'. You should only need one of these.

Your <Directory /> statements don't seem correct either. <Directory /opt/rt4/share/html> is more likely what you want.

I'd go back to the docs relating to configuring the web server and start over. Your issue is more than likely to do with the above.

Nick
-- 
Nick Fennell
ApplianSys Support Team Leader

ApplianSys Limited
University of Warwick Science Park
Business Innovation Centre
Harry Weston Road
Coventry CV3 2TX

t: +44 (0) 870 7707 789
s: nick-fennell
www.appliansys.com

Our sales team sells by referral:
Less time looking for customers, more time looking after them

Subscribe: http://eepurl.com/ibKtY

On 27 Nov 2012, at 14:52, Anton Roth <Anton_Roth at gmx.de> wrote:

> Hi,
> 
> I have a problem with my ticket system. It was hosted on a private laptop, connected to via DynDNS. For some reason, one colleague's PC had a different domain when used, and RT errored out every time he wanted to do something on a ticket.
> 
> Now I changed the config files, and am stuck at "You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to "run" the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl or FastCGI handler. If you need commercial support, please contact us at sales at bestpractical.com.", and I cannot figure out why.
> 
> Here are the three files in question:
> 
> httpd.conf:
> 
> <VirtualHost mydomain.dnsdynamic.com>
> 
>               AddDefaultCharset UTF-8
> 
> 	DocumentRoot "/opt/rt4/share/html"
> 	<Location />
> 		Order allow,deny
> 		Allow from all
> 
> 		SetHandler modperl
> 		PerlResponseHandler Plack::Handler::Apache2
> 		PerlSetVar psgi_app /opt/rt4/sbin/rt-server
> 	</Location>
> 	<Perl>
> 		use Plack::Handler::Apache2;
> 		Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
> 	</Perl>
> </VirtualHost>
> 
> 
> RT_SiteConfig.pm:
> 
> Set( $rtname, "MyDomain");
> 
> Set( $LogToFile, 'debug');
> Set( $LogToFileNamed, 'rt.log');
> Set( $LogDir, '/opt/rt4/var/log');
> 
> Set($WebDomain, "mydomain.dnsdynamic.com");
> Set( $WebPath, '');
> 
> /etc/apache2/sites-available/default:
> 
> <VirtualHost *:80>
>       AddDefaultCharset UTF-8
> 	DocumentRoot "/opt/rt4/share/html/"
> 	<Directory />
> 		Order allow,deny
> 		Allow from all
> 	</Directory>
> 	<Directory /var/www/>
> 		Order allow,deny
> 		Allow from all
> 	</Directory>
>       <Location />
>               Order allow,deny
>               Allow from all
>               SetHandler modperl
>               PerlResponseHandler Plack::Handler::Apache2
>               PerlSetVar psgi_app /opt/rt4/sbin/rt-server
>       </Location>
>       <Perl>
>               use Plack::Handler::Apache2;
>               Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
>       </Perl>
> 	ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/
> 	<Directory "/usr/lib/cgi-bin">
> 		AllowOverride None
> 		Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
> 		Order allow,deny
> 		Allow from all
> 	</Directory>
> 
> 	ErrorLog ${APACHE_LOG_DIR}/error.log
> 
> 	# Possible values include: debug, info, notice, warn, error, crit,
> 	# alert, emerg.
> 	LogLevel warn
> 
> 	CustomLog ${APACHE_LOG_DIR}/access.log combined
> 
>   Alias /doc/ "/usr/share/doc/"
>   <Directory "/usr/share/doc/">
>       Options Indexes MultiViews FollowSymLinks
>       AllowOverride None
>       Order deny,allow
>       Deny from all
>       Allow from 127.0.0.0/255.0.0.0 ::1/128
>   </Directory>
> 
> </VirtualHost>
> 
> 
> It used to work, but I cannot get it to work again, does anyone have an idea what may be wrong here?
> 
> Thanks,
> Anton 
> --------
> We're hiring! http://bestpractical.com/jobs