[rt-users] Merging RT Installations

Kevin Falcone falcone at bestpractical.com
Wed Nov 28 12:15:46 EST 2012

On Wed, Nov 28, 2012 at 08:48:02AM -0500, testwreq wreq wrote:
>    Actually, there are 2 seperate installations of RT 3.8.2 and 4.0.8 on centosos and ubuntu
>    respectively. We need to import open tickets from 3.8.2 and export them into 4.0.8. Are there
>    any scripts in the upgrade that can be pulled to do this?

Nope.  Please see my earlier reply to Tim Gustafson.


>    On Tue, Nov 27, 2012 at 9:40 PM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
>      On Tue, Nov 27, 2012 at 03:25:05PM -0500, testwreq wreq wrote:
>      > We have a similar situation where we want to import our open tickets from the current
>      3.8.2
>      > sytem to the new 4.0.8 installation. Is there a script that can help do that?
>      That sounds like you want a simple upgrade.
>      Have you reviewed the upgrading process documentation?
>      It's covered in the README and UPGRADING-4.0 available from here
>      [2]http://bestpractical.com/rt/docs/latest/
>      and written about here
>      [3]http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html
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