[rt-users] delete user with shredder

Glenn E. Sieb gsieb at efashionsolutions.com
Mon Oct 1 18:43:52 EDT 2012

On 10/01/2012 06:13 PM, Sandra Wittenbrock wrote:
> Hello,
> I want to delete a particular user from RT.  When I go to shredder, no
> matter what I search for, only one user will show up as a candidate for
> removal.
> The RT install has hundreds of users imported from LDAP.  I didn't see
> any hints in the logs.
> The message when I search for "name: m*" is "Objects list is empty".
> There are at least 10 users whose name begin with "m", and they show up
> when I look at the "Users" under the Configuration menu.
> Thanks for any suggestions.
> Cheers,
> Sandra

Make sure that "status" says enabled in it.


Glenn E. Sieb
System Administrator
+1 201 809-4958

80 Enterprise Avenue South
Secaucus, NJ 07094

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