[rt-users] Command By Mail broken in 4.0.7

Tom Robinson tom.robinson at motec.com.au
Mon Oct 1 19:00:52 EDT 2012

On 29/09/12 01:03, Ruslan Zakirov wrote:
> On Fri, Sep 28, 2012 at 11:04 AM, Tom Robinson <tom.robinson at motec.com.au> wrote:
>> # Command By Mail @MailPlugins = qw( Auth::MailFrom Filter::TakeAction ); #Set(
>> $CommandByMailGroup, group_id ); 
> Set( @MailPlugins, ....); But it's not that much important. All you showed looks good. Next step
> is to collect RT logs. 

Sorry, forgot to post to list...

Hmmm, in 3.8.8 I had that syntax but the INSTALL file says to do this:

Note that Filter::TakeAction should be pushed into list *after* Auth::MailFrom
or any similar plugin that loads a current user object.

You can do this by adding the following line to your RT::SiteConfig:

@MailPlugins = qw(Auth::MailFrom Filter::TakeAction);

If you are running RT-3.8 you will need to use slightly different syntax

Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));

So, now that I've changed the that line back to what I thought was only for 3.8.8, it works!

Am I misinterpreting that INSTALL file or should that be written as "If you are using RT-3.8 or
later ..."?

Kind regards,


Tom Robinson
System Administrator

MoTeC Pty Ltd

121 Merrindale Drive
Croydon South
3136 Victoria

T: +61 3 9761 5050
F: +61 3 9761 5051   E: tom.robinson at motec.com.au

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