[rt-users] Determine Requestor Email from Reply-to instead of From

Thomas Sibley trs at bestpractical.com
Thu Oct 4 17:00:44 EDT 2012

On 10/04/2012 01:53 PM, Shane Archer wrote:
> In the default configuration it seems that RT reads these tickets as
> each requestor being at "website at company.com <mailto:website at company.com>".
> Is there a way to make it take the Reply-to address as the requestor
> rather than the From address, if and only if it exists?

This is the standard behaviour of RT.  Reply-To takes precedence over
>From takes precedence over Sender.

I'd suggest double checking your incoming mail.

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