[rt-users] Command by Mail CC and AddCC for new users

Tom Robinson tom.robinson at motec.com.au
Thu Oct 18 18:35:48 EDT 2012

On 17/10/12 00:35, Kevin Falcone wrote:
> On Mon, Oct 08, 2012 at 11:51:30AM +1100, Tom Robinson wrote:
>> It looks as if the Command by Mail commands CC: and AddCC: can only be used for existing users. Is
>> this configurable so that non-existing users may be added automatically using the command by mail
>> commands?
> It isn't configurable, but it would certainly be possible to patch it
> so that if the user isn't found, it just calls AddWatcher with the
> Email argument instead of the PrincipalId argument.
Thanks Kevin. With my limited experience with RT, are you implying I write some sort of scrip or
actually patch the code somehow? Where would I begin with that sort of customisation?


Tom Robinson
System Administrator

MoTeC Pty Ltd

121 Merrindale Drive
Croydon South
3136 Victoria

T: +61 3 9761 5050
F: +61 3 9761 5051   
E: tom.robinson at motec.com.au

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