[rt-users] Change text in tickts using database

[Mark Goodge]

On 19/10/2012 08:00, Juanjo wrote:
> Thanks.
>
> But i don´t see the email content, only see the headers.
>
> I´m looking to change the content of the messages.
>
> I see in the attachments tab, a column called content, but says (trough
> phpMyAdmin) Binary Not Edit!!

That's because (as I said in my previous reply), it's a LONGBLOB data 
type as it can also contain images and other forms of attachments. 
However, when the content is text (either text/plain or text/html) it's 
perfectly possible to edit it. If you browse the Attachments table using 
phpMyAdmin and select "Full texts" and "Show BLOB contents" in the 
options, you will be able to view the contents of the Content column 
without any problems. You can also see the contents of that field if you 
view the table using MySQL on the command line.

You will, however, need to use a tool other than phpMyAdmin to edit it, 
as phpMyAdmin won't allow direct editing of a binary column. There may 
be other MySQL administration packages that will do it, although I'm not 
able to recommend one as I'm only familiar with phpMyAdmin. Personally, 
I would write my own interface to do it using the scripting language of 
my choice.

However, if you're not familiar enough with MySQL in general to be able 
to use it without phpMyAdmin (eg, via the command line or from a 
scripted interface), then you are not yet experienced or knowledgeable 
to be editing tickets in RT directly on the database. That sort of thing 
requires a reasonably advanced level of MySQL ability, and if your only 
exposure to MySQL is through an intermediary administration tool like 
phpMyAdmin then you are not at that level.

Mark