[rt-users] Don't close tickets (or re-open) if a specific custom field is not a specific value

[Holger Haase]

Hi all,

I searched (Google/wiki/nabble/...) and tried for several hours now. Nothing worked.
I have to make sure tha a ticket can only be closed if a custom field (or maybe transaction custom field) has a specific value.
I have more than one queue and this should not happen globaly but in several queues.
Is there any way to do this?

Thank you so much for your help in advance,
Holger