[rt-users] check for available recipients on reply

[inbel1 at telenet.be]

>> Our internal staff uses comments to put information in tickets for co-workers that can't be viewed by customers.
>> Customer information is shared via correspondence.
>> 
>> Last week, a staff member deleted (accidentaly) the requestor of a ticket.  There were no other cc's or admin cc's.
>> When the staff member clicked on Reply, RT did not sent a outgoing mail, but the message was flagged as Correspondence.
>> 
>> So I would like to make a check that returns an error to the user when he/she tries to reply on a ticket with no watchers.
>> Should I try to do it with a scrip or should I adapt the Email.pm?

>You may want to grant the ShowOutgoingMail right and turn on the
>SimplifiedRecipients configuration which will make a box appear above
>the reply box indicating who will get this email.  Turning off
>SimplifiedRecipients will get you a much more detailed view below the
>reply.
>
>-kevin

View exact outgoing email messages and their recipients is granted.
SimplifiedRecipients is turned on.

But they should see an info/error box that informs them that they are replying to nobody (thus making a comment instead of a reply; although is is marked as correspondence in RT 4).