[rt-users] Sending email- script error

[Kevin Falcone]

On Wed, Sep 05, 2012 at 05:44:41PM -0700, Karl Banasky wrote:
> 
> Description: On Correspond Notify Owner
> Condition: ONCorrespond
> Action:	NotifyOwner
> Template: Global:CorrespondNotifyOwner
> Stage: TransactionCreate
> 
> Error message ( from /var/log/messages): 
> 
> Sep 5 17:02:06 itsys RT: error: unexpected end of header (/opt/rt4/sbin/../lib/RT/Template.pm:387) 
> Sep 5 17:02:06 itsys RT: error: unexpected end of header (/opt/rt4/sbin/../lib/RT/Template.pm:387) 
> Sep 5 17:02:06 itsys RT: error: unexpected end of header (/opt/rt4/sbin/../lib/RT/Template.pm:387) 
> Sep 5 17:02:06 itsys RT: error: unexpected end of header (/opt/rt4/sbin/../lib/RT/Template.pm:387) 

These imply you have a Template with text all the way at the top,
rather than leaving a blank line.  Or an otherwise an invalid
template.

> The last part has "#012" which is ASCII code for a "RETURN" so it should read, I think, like this" 
> Sep 5 17:02:06 itsys RT: Scrip Prepare 1 died. - Require of RT::Action::d failed. 
> Can't locate RT/Action/d.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at (eval 1809) line 3. 

Check your Scrips and ScripActions tables, this implies that there's 
a ScripAction with an invalid ExecModule.

-kevin
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