[rt-users] Who is the owner.

[Albert Shih]

Hi everyone,

Not exactly a technical question but in your configuration who is the owner
of a ticket ? 

	1/ Is the owner is who solve the ticket, meaning who have do the «real job» 

	or

	2/ the owner is who have the responsibility to ask/do what necessary to make
	the problem solve ? 


In the first case who have the responsibility of solving the ticket ? And
how can I make this person appear in the ticket. 

In the second case how can I use the «TimeWorked» ? 

	Example : 
		A ticket is owned by Alice
		Alice ask Bob to do the job.
		Bob use 30 minutes to solve the problem 
		Alice use 15 minutes to complete the solution

	how can I have a TimeWorked in that case ? 

Regards.

JAS


-- 
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
xmpp: jas at jabber.obspm.fr
Heure local/Local time:
mar 11 sep 2012 15:24:39 CEST