[rt-users] clone ticket- disabling cloning of some fields RT4.0.5

Alex Young AlexYoung at HousingPartners.co.uk
Fri Sep 21 07:01:01 EDT 2012


Is it possible to disable cloning of the time worked, time estimated,
timeleft, priority, owner etc when clicking the 'create' link on a
ticket without editing the Create.html page?

I saw a patch was submitted for 3.8.x in 2009 to make this a
configurable option, but it looks like it didn't make it to RT4.



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