[rt-users] Close queue.

[Tim Cutts]

On 26 Sep 2012, at 14:53, Albert Shih <Albert.Shih at obspm.fr> wrote:

>>> Is there any other solution can avoid this intervention ?
>> 
>> 
>> You could possibly make the Template for the email dependent on  the
>> time.  The ticket will be created anyway, but you can send appropriate
>> messages back if it's out of hours.
> 
> So maybe the best solution is through procmail.

It also occurs to me that you could also create a scrip which in these cases immediately sets the status of the ticket to 'rejected', as well as sending the automatic reply.

Tim

-- 
 The Wellcome Trust Sanger Institute is operated by Genome Research 
 Limited, a charity registered in England with number 1021457 and a 
 company registered in England with number 2742969, whose registered 
 office is 215 Euston Road, London, NW1 2BE.