[rt-users] Shredder object plugin not working

Alexander Kucheryuk alex.kucheryuk at eltoma-offshore.com
Fri Apr 5 05:23:06 EDT 2013


Hi!
Running Centos 6.3 32bit with RT 4.1.0.
When I am trying to use Shredder Objects extension from web GUI I get 
the following error:
> Shredder couldn't load object. Most probably it's not fatal error. May 
> be you've used Objects plugin and asked to delete object that doesn't 
> exist in the system. If you think that your request was correct and 
> it's problem of the Shredder then you can get full error message from 
> RT log files and send bug report.
When running this extension from CLI I get the following error:
> [root at centos www]# /usr/local/rt/sbin/rt-shredder --plugin 
> 'Objects=Queue,General'
> SQL dump file is '/var/www/20130405T092111-0001.sql'
> [Fri Apr  5 09:21:11 2013] [critical]: Loaded object has different id 
> at /usr/local/rt/sbin/../lib/RT/Shredder.pm line 366. 
> (/usr/local/rt/sbin/../lib/RT.pm:356)
> Loaded object has different id at 
> /usr/local/rt/sbin/../lib/RT/Shredder.pm line 366.
Output of RT log
> [Fri Apr  5 09:22:29 2013] [critical]: Loaded object has different id 
> at /usr/local/rt/sbin/../lib/RT/Shredder.pm line 366. 
> (/usr/local/rt/sbin/../lib/RT.pm:356)
I am trying to remove a queue using it.
What could be causing it / where should I be digging  ?
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