[rt-users] [SOLVED] Redirect when no access / no rights?

[Patrick G. Stoesser]

Hello,

this modification works for me: In

RTLOCAL/html/Ticket/Display.html, around line 180,

change

# XXX: we shouldn't block actions here if user has no right to see the
# ticket,
# but we should allow him to see actions he has done
         unless ($TicketObj->CurrentUserHasRight('ShowTicket')) {
         Abort("No permission to view ticket");
         }

to

# XXX: we shouldn't block actions here if user has no right to see the
# ticket,
# but we should allow him to see actions he has done
         unless ($TicketObj->CurrentUserHasRight('ShowTicket')) {
##### begin mod redirect when no permission ############################
#       Abort("No permission to view ticket");
RT::Interface::Web::Redirect(RT->Config->Get('WebURL').'index.html');
###### end mod redirect when no permission #############################
         }


 From now on, when a user has no right to see a ticket, he will be 
immediately redirected to index.html (RT at a glance).

Possible drawback of my solution: The user does not get an explicit 
error message ("No permission to view ticket") anymore.
A possible solution could be to give out the error status and redirect 
after one or two seconds to index.html.

Kind regards,Patrick



Am 12.04.2013 15:05, schrieb Patrick G. Stoesser:
> Hello,
>
> as described in <514C70F2.1040200 at pgs-info.de>, I run two queues,
> Level1 and Level2. My Level2 users now have a custom status
> "returned". When chosing this status for a ticket, the ticket will
> change the queue to Level1, will be set to unowned and escalations
> will be reset to the beginning. This whole thing works fine.
>
> The only thing: As soon as the tickets' level is set to "returned"
> and so the queue has changed, the user gets an error site: "No
> permission to view ticket"
>
> Which is correct, because the ticket has left his queue.
>
> Is it possible to redirect the user to his RT at a glance site in
> this case? Yes, it's jaust a click, but a displayed error may be
> disturbing for the user, especially when he did nothing wrong.
>
> Thanks in advence, Patrick