[rt-users] Issue with creating linked tickets automatically

Joe Kirby kirby at umbc.edu
Sun Apr 21 13:30:45 EDT 2013

I have a extension installed to allow a template to create linked tickets in certain situations.

Everything seems to work great except the query tool does not recognize the tickets in the queue.

If I go into the parent and see the children and vice versa. If I use the ticket number all is good

It just does not show up in any of the reports when selected. This is not an issue when I manually create the link ticket.

I am 4.0.6 and here is the template I am using the following template with a script that has the action of create tickets using this template.

If I am missing a line or a command that is causing the queue to not be visible please advise.

===Create-Ticket: Financial Aid and Scholarships - Referral 
Subject: Financial Aid and Scholarships - Referral has been requested from a Phone request for {$Tickets{'TOP'}->Subject}
Referred-To-By: {$Tickets{'TOP'}->Id}
Queue: Financial Aid and Scholarships - Referral
InitialPriority: 99
FinalPriority: 99
Requestor: {$Tickets{'TOP'}->RequestorAddresses}
Type: approval
Content: This request is a referral from a phone customer for Financial Aid and Scholarships. The initial ticket has been closed but linked to this ticket for any pertinent information 



Also: Note to Rus. I am having the Commandbymail extension added this coming week. Thank you very much for the suggestion

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

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