[rt-users] Retrieving CustomFields with RT-Jasper

[ktm at rice.edu]

On Mon, Apr 29, 2013 at 08:23:34PM +0400, Ruslan Zakirov wrote:
> On Mon, Apr 29, 2013 at 10:41 AM, Michael Keetman <
> Michael.Keetman at qcn.com.au> wrote:
> 
> > Hello, ****
> >
> > ** **
> >
> > I am not entirely sure this is the right forum for this question, however
> > the only other information I can find about RT-Jasper is in this and the
> > Devel mailing lists.  ****
> >
> > ** **
> >
> > I have managed to install the RT-Jasper and RT-REST packages, and
> > successfully run a report with the ID and Subject shown (both fields
> > exposed directly) using Jasper Reports server, however I have had no luck
> > getting any Custom Fields to return any data.  ****
> >
> > ** **
> >
> > Can anyone supply sample JRXML showing how this is done?
> >
> 
> Isn't it easier to let jasper talk to RT's DB directly?
> 
> 

Jasper can definitely talk to RT's DB directly very simply. The problem
is that then you have to implement RT in the report tool. Using REST
makes access trivial.

Regards,
Ken