[rt-users] Help - "Deep Recursion on subroutine..."

Jason Doller jdoller+rt-users at gmail.com
Tue Apr 30 04:38:52 EDT 2013

Postfix was definitely off, and nothing was injecting into the mailgateway,
but it seems that the errors  needed a few hours - most of a 24 hour day in
fact - to go away.  Unfortunately I wasn't paying too much attention, as I
assumed that something was stuck in an internal loop :(

I'm still working on the problem, but so far it seems that it may have been
caused by an external mail loop (rt sending to an external user who was
forwarding to another email address that was forwarding to RT).  But I'm
not sure.  Still busy troubleshooting.

I'll post success or failure of this testing phase to the list.  Have also
migrated from apache to nginx - if the problem seems to be resolved I will
run with apache again for a while to ensure that the problem wasn't somehow
related to the apache conf (but then, rt was running for a year with the
apache conf so I don't think that will be the issue).


On Tue, Apr 30, 2013 at 12:19 AM, Thomas Sibley <trs at bestpractical.com>wrote:

> On 04/26/2013 10:28 PM, Jason Doller wrote:
> > I've fixed and checked all the potential problems listed, and the
> > "support" email address may have been the problem.
> >
> > However, I've turned off postfix, and I'm still getting the errors
> > below.  I realise I can probably clear a cache to stop this, but with
> > postfix turned off, nothing is injecting new mails into the system, I'm
> > concerned that this problem isn't going away.  I've also (temporarily)
> > turned off loop mail forwarding to owner...
> For those errors to pop up in your logs again, *something* is submitting
> mail to RT.
> Look at your access logs for hits to /REST/1.0/NoAuth/mail-gateway.
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