[rt-users] Differentiating while sending notifictions

Kevin Falcone falcone at bestpractical.com
Fri Aug 2 14:04:53 EDT 2013

On Fri, Aug 02, 2013 at 09:29:24AM +0200, Robert Wysocki wrote:
> Few months ago I've implemented something similar - a "role" for traffic
> manager. It consists of a per-queue custom field, some local
> modifications in Action.pm and custom ScripActions in DB.
> I'll probably gonna try to customize it so that we can have the kind of
> ScripActions you've mentioned.

You could probably do that with subclassing rather than direct
modifications, but it sounds like you need some pretty significant

> In my opinion it would be great to have a easy-to-use mechanism for
> creation of custom roles like 'Requestor' od 'AdminCc'.

It sure would, but it's a rather complicated piece of the system and
it's very easy to add huge performance bottlenecks.

The development version of RT includes significant refactoring to
make it easier to add new roles.

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