[rt-users] Need to remove a certain watcher from current transaction in RT

jerrin jose jerrinrulz at gmail.com
Thu Aug 8 06:38:39 EDT 2013


I am facing a peculiar problem. I want to remove a certain watcher whenever
users reply through mail. So for eg if I want to remove xyz at abc.com from the
watcher list for the current transcation only, what code to write? I am not
that familiar with programming and hope you guys will help.. Also please let
me know what all to input in the foll sections: 
Custom condition 
Custom action preparation code 
Custom action cleanup code 

Thanks a ton! 

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