[rt-users] RT-at-a-Glance Saved Searches not showing RT System searches

Kevin Falcone falcone at bestpractical.com
Wed Aug 14 10:33:03 EDT 2013

Joe - it helps if you trim the rest of the digest when replying.

On Tue, Aug 13, 2013 at 12:43:08PM -0400, Joe Kirby wrote:
>>     I would like to know how to make RT System Searches show when the Saved Searches is added to
>>     RT-at-a-Glance.
>>     This is a great feature for My Closed Tickets type reports that are really not needed on the
>>     page as its own.
>>     At this time it seems like only SuperUser gets these.
>>     Is there a setting that would allow this?
>>     Thanks in advance
>    Usually when I do not hear back on a topic it means that it is either not clear what I am
>    asking for or it is a stupid question.
>    I have looked back through the wiki again with no luck on how to have RT System Searches
>    available to the delivered Saved Search.
>    The reports saved as RT System Searches are available to be placed on the RT-at-a-Glance but
>    do not show up in the Saved Search option.
>    I am trying to avoid having to generate many copies of a system wide report so it shows up in
>    folks Saved Search collection.
>    At the risk of being an annoyance I am reporting
>    Thanks in advance

RT System Searches don't automatically show up for all users unless
their name is in a specific format (compare with the system default
searches we ship).  I consider this an oversight, and it'll probably
be fixed in a future release.  At this time, your best solution is
finding the widest group you can and assigning the search to that

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