[rt-users] RT user login not possible after Ubuntu 11.04 uprade

Alex Decalli alexdecalli71 at gmail.com
Wed Aug 21 08:31:26 EDT 2013

Ok, found the problem but really didn't know how to fix, so have to reset

UPDATE Users SET Password=ENCRYPT('password','SA') WHERE Name='root';

It is the password encryption method, it is changed.
Any comments?

On Wed, Aug 21, 2013 at 11:34 AM, Alex Decalli <alexdecalli71 at gmail.com>wrote:

> I just found out that RT time is not sync. I got it from RT log file, it
> is 2 hours late, I am not sure why, my server time is correct (by command
> date) people say it might be because of mod_perl, can it be possibly the
> reason I can't login to RT?
> On Wed, Aug 21, 2013 at 9:39 AM, Alex Decalli <alexdecalli71 at gmail.com>wrote:
>> Hi all,
>> Yesterday, I upgraded my very old uUbuntu server and with that, mysql and
>> apache2 were updated too, configuration files are still the same. I had
>> some problems with some file names and locations and Perl modules, I fixed
>> them all, now I can see RT login page, but I can't login to that with my rt
>> user (already exists in rtdb) alex001. even not with root. I checked things
>> like rtuser can access mysql and still has all privileges, rtdb is
>> readable to anyone, mysql log says nothing about this problem, apache log
>> just says "login for alex001 failed" and I have no idea where else I can
>> check or what might cause this problem. Please tell me if you can think of
>> anything, I mean what does RT do for user login, what might have been
>> changed, what permissions it will need and anything else you might think
>> of...
>> PS: I am not even sure rt is querying mysql, how can I make sure??
>> Thank you all
>> Alex
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