[rt-users] Show History on Update Page

Ruslan Zakirov ruz at bestpractical.com
Fri Aug 30 08:22:43 EDT 2013


Google for "clear mason cache request tracker".

On Fri, Aug 30, 2013 at 7:15 AM, Jason Ledford <jledford at biltmore.com>wrote:

> I will be honest I am struggling a little bit with this.  I have tried a
> couple different approaches and can't get this to work.  First I just made
> a local copy of history.html and named it MyPage.html and it worked.  I
> then tried to add those elements into a local Update.html page and can't
> get it to show anything additional.  Just for testing I added a simple test
> div just to try and display something extra on the Update page and can't
> get that to work.  I have restarted the server and the mason/obj/folder is
> empty.  What am I doing wrong?  I have read through ticket/display.thml and
> history.html over and over and I feel like I am just overlooking something.
>  Perl is new to me and help is most appreciated.  Thanks.
> ________________________________________
> From: ruslan.zakirov at gmail.com [ruslan.zakirov at gmail.com] On Behalf Of
> Ruslan Zakirov [ruz at bestpractical.com]
> Sent: Thursday, August 29, 2013 10:48 AM
> To: Jason Ledford
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Show History on Update Page
> Hi,
> Grep Ticket/Display.html for "History" and more importantly take a look at
> Ticket/Hisotry.html file. Work from these examples to embed history in
> Update.html.
> On Thu, Aug 29, 2013 at 5:45 PM, Jason Ledford <jledford at biltmore.com
> <mailto:jledford at biltmore.com>> wrote:
> I am wanting to customize the update page (reply or resolve) so that the
> History section also shows on the page.  We want to see the ticket history
> to know what we are replying or commenting to.  Can someone assist in
> getting that info on the page?  I have already placed the Update.html in my
> local folder but perl is not my strongsuit.  Taking that a step further, is
> it possible to have the first comment in the reply?  Would that be a
> template change?  Help is appreciated.  Thanks.
> --
> Best regards, Ruslan.

Best regards, Ruslan.
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