'); New: $m->out('

'); This adds a few line breaks so that it moves the actual content down making the top e-mail header visible. -------------- next part -------------- An HTML attachment was scrubbed... URL: From marius at ksat.no Thu Dec 19 07:52:11 2013 From: marius at ksat.no (Marius Flage) Date: Thu, 19 Dec 2013 13:52:11 +0100 Subject: [rt-users] Incoming mail with .eml attachments Message-ID: <52B2EBFB.4040305@ksat.no> Hi there! We have a security queue where we want our users to forward suspicious emails to. We want them to forward the eml file itself, so we can get the whole email message, including headers and attachments. The problem is that RT tries to parse this and then embeds the contents into the ticket instead of adding it as a attachment. This means that the important part of the forwarded messages, namely the headers, are stripped away. How can we avoid this behaviour? - Marius From Horst.Kriegers at loro.ch Thu Dec 19 09:46:02 2013 From: Horst.Kriegers at loro.ch (Kriegers Horst) Date: Thu, 19 Dec 2013 14:46:02 +0000 Subject: [rt-users] Lifecycle : Reply Action changes the status Message-ID: <49BFBF371580BE4A921A738E1E1C95C51996E541@PSDAG02.office.loro.swiss> Hello, I?ve created a new Lifecyle with 2 new status ?To test? and ?Tested? When a ticket's status is set to ?To test? or ?Tested? and I use the ?Reply? action, the status will change automatically to ?Open? instead of staying on "To test" or "Tested" Here my lifecycle definition : Set(%Lifecycles, igs => { ## Cycle de vie pour file file IGS initial => [ 'new' ], active => [ 'open', 'stalled', 'ToTest', 'IsTested' ], inactive => [ 'resolved', 'rejected', 'deleted' ], # Default order statuses for certain actions defaults => { on_create => 'new', }, # Transitions d'un statut vers un autre transitions => { '' => [qw(new open resolved)], # from => [ to list ], new => [qw(open ToTest IsTested stalled resolved rejected deleted )], open => [qw(new ToTest IsTested stalled resolved rejected deleted )], stalled => [qw(open ToTest rejected resolved deleted )], resolved => [qw(open ToTest rejected deleted )], rejected => [qw(new open ToTest resolved deleted )], deleted => [qw(open ToTest stalled rejected resolved )], ToTest => [qw(open stalled rejected resolved IsTested)], IsTested => [qw(open stalled rejected resolved ToTest)], }, # Actions actions => [ 'new -> ToTest' => { label => 'ToTest', update => 'Comment' }, 'open -> ToTest' => { label => 'ToTest', update => 'comment' }, 'ToTest -> IsTested' => { label => 'IsTested', update => 'Comment' }, 'IsTested -> resolved' => { label => 'Resolve', update => 'Respond' }, 'IsTested -> ToTest' => { label => 'ToTest', update => 'Comment' }, ], }, # Status mapping __maps__ => { 'default -> igs' => { 'new' => 'new', 'open' => 'open', 'stalled' => 'stalled', 'resolved' => 'resolved', 'rejected' => 'rejected', 'deleted' => 'deleted', }, 'igs -> default' => { 'new' => 'new', 'open' => 'open', 'stalled' => 'stalled', 'resolved' => 'resolved', 'rejected' => 'rejected', 'deleted' => 'deleted', 'ToTest' => 'open', 'IsTested' => 'open', }, }, ); Thanks a lot, Horst ________________________________ Note Importante: Le contenu de ce courriel est uniquement r?serv? ? la personne ou l'organisme ? qui il est destin?. Si vous n'?tes pas le destinataire pr?vu, veuillez nous en informer au plus vite et d?truire le pr?sent courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel, de le distribuer ou de l'utiliser de quelque mani?re que ce soit. ________________________________ Important Notice: The content of this e-mail is intended only and solely for the use of the named recipient or organization. If you are not the named recipient, please inform us immediately and delete the present e-mail. In this case, you are not allowed to copy, distribute or use this e-mail in any way. ________________________________ -------------- next part -------------- An HTML attachment was scrubbed... URL: From alexander.reintzsch at netsystem.de Thu Dec 19 09:47:01 2013 From: alexander.reintzsch at netsystem.de (Alexander Reintzsch) Date: Thu, 19 Dec 2013 15:47:01 +0100 Subject: [rt-users] skip all next scrips Message-ID: <52B306E5.60706@netsystem.de> Hello, I want to write a scrip. This script is the first to run on a ticket-creation. Under certain conditions, I don't want to run any other scrip. So how can I do that? Is there a way to make the script checking abort the execution of the next scrips or make their condition-checking throw a 0 as return value? Thanks for your help. Cheers, Alex -------------- next part -------------- A non-text attachment was scrubbed... Name: alexander_reintzsch.vcf Type: text/x-vcard Size: 373 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 555 bytes Desc: OpenPGP digital signature URL: From jim.h.berry at frb.gov Thu Dec 19 11:09:49 2013 From: jim.h.berry at frb.gov (Jim Berry) Date: Thu, 19 Dec 2013 16:09:49 +0000 Subject: [rt-users] Lifecycle : Reply Action changes the status In-Reply-To: <49BFBF371580BE4A921A738E1E1C95C51996E541@PSDAG02.office.loro.swiss> References: <49BFBF371580BE4A921A738E1E1C95C51996E541@PSDAG02.office.loro.swiss> Message-ID: <328C311131899241A0CD6A885762A630114A25AF@m1-mailbox03> Horst, Almost for sure you are running the scrip ?On Correspond Open Tickets?. You could disable this scrip entirely. You could then (optionally) write your own condition which ignores tickets which have a certain status. For example, we want the Open Tickets On Correspond action to take place only under this user defined condition: # Check for Transaction is Correspond and Ticket Status = "new" # Otherwise a Correspond will leave status as is. my $trans = $self->TransactionObj; my $ticket = $self->TicketObj; return ($trans->Type eq "Correspond" && $ticket->Status eq "new"); Jim From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kriegers Horst Sent: Thursday, December 19, 2013 9:46 AM To: 'ML - rt-users' Subject: [rt-users] Lifecycle : Reply Action changes the status Hello, I?ve created a new Lifecyle with 2 new status ?To test? and ?Tested? When a ticket's status is set to ?To test? or ?Tested? and I use the ?Reply? action, the status will change automatically to ?Open? instead of staying on "To test" or "Tested" Here my lifecycle definition : Set(%Lifecycles, igs => { ## Cycle de vie pour file file IGS initial => [ 'new' ], active => [ 'open', 'stalled', 'ToTest', 'IsTested' ], inactive => [ 'resolved', 'rejected', 'deleted' ], # Default order statuses for certain actions defaults => { on_create => 'new', }, # Transitions d'un statut vers un autre transitions => { '' => [qw(new open resolved)], # from => [ to list ], new => [qw(open ToTest IsTested stalled resolved rejected deleted )], open => [qw(new ToTest IsTested stalled resolved rejected deleted )], stalled => [qw(open ToTest rejected resolved deleted )], resolved => [qw(open ToTest rejected deleted )], rejected => [qw(new open ToTest resolved deleted )], deleted => [qw(open ToTest stalled rejected resolved )], ToTest => [qw(open stalled rejected resolved IsTested)], IsTested => [qw(open stalled rejected resolved ToTest)], }, # Actions actions => [ 'new -> ToTest' => { label => 'ToTest', update => 'Comment' }, 'open -> ToTest' => { label => 'ToTest', update => 'comment' }, 'ToTest -> IsTested' => { label => 'IsTested', update => 'Comment' }, 'IsTested -> resolved' => { label => 'Resolve', update => 'Respond' }, 'IsTested -> ToTest' => { label => 'ToTest', update => 'Comment' }, ], }, # Status mapping __maps__ => { 'default -> igs' => { 'new' => 'new', 'open' => 'open', 'stalled' => 'stalled', 'resolved' => 'resolved', 'rejected' => 'rejected', 'deleted' => 'deleted', }, 'igs -> default' => { 'new' => 'new', 'open' => 'open', 'stalled' => 'stalled', 'resolved' => 'resolved', 'rejected' => 'rejected', 'deleted' => 'deleted', 'ToTest' => 'open', 'IsTested' => 'open', }, }, ); Thanks a lot, Horst ________________________________ Note Importante: Le contenu de ce courriel est uniquement r?serv? ? la personne ou l'organisme ? qui il est destin?. Si vous n'?tes pas le destinataire pr?vu, veuillez nous en informer au plus vite et d?truire le pr?sent courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel, de le distribuer ou de l'utiliser de quelque mani?re que ce soit. ________________________________ Important Notice: The content of this e-mail is intended only and solely for the use of the named recipient or organization. If you are not the named recipient, please inform us immediately and delete the present e-mail. In this case, you are not allowed to copy, distribute or use this e-mail in any way. ________________________________ -------------- next part -------------- An HTML attachment was scrubbed... URL: From kenn.crocker at gmail.com Thu Dec 19 13:34:01 2013 From: kenn.crocker at gmail.com (Kenneth Crocker) Date: Thu, 19 Dec 2013 10:34:01 -0800 Subject: [rt-users] skip all next scrips Message-ID: <5407993054009207773@unknownmsgid> Alex, Scrips run in a named (alphabetical) sequence. Write a scrip and name it 1a something and in the scrip set the value of a specific CF on or off and have the scrips that follow check the value of that CF. I've done that many times. Kenn Sent from my Windows Phone From: Alexander Reintzsch Sent: 12/19/2013 6:47 AM To: rt-users at lists.bestpractical.com Subject: [rt-users] skip all next scrips Hello, I want to write a scrip. This script is the first to run on a ticket-creation. Under certain conditions, I don't want to run any other scrip. So how can I do that? Is there a way to make the script checking abort the execution of the next scrips or make their condition-checking throw a 0 as return value? Thanks for your help. Cheers, Alex From bbaker at copesan.com Thu Dec 19 13:28:24 2013 From: bbaker at copesan.com (Bryon Baker) Date: Thu, 19 Dec 2013 18:28:24 +0000 Subject: [rt-users] Remove Message Message-ID: I would like to get rid of the following message User could not be created: Must specify 'Name' attribute This happens when trying to create users and on some emails when the auto create is enabled. Can someone give me a little direction to get rid of this? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bbaker at copesan.com www.copesan.com "Servicing North America with Local Care" -------------- next part -------------- An HTML attachment was scrubbed... URL: From Horst.Kriegers at loro.ch Fri Dec 20 03:05:12 2013 From: Horst.Kriegers at loro.ch (Kriegers Horst) Date: Fri, 20 Dec 2013 08:05:12 +0000 Subject: [rt-users] Lifecycle : Reply Action changes the status In-Reply-To: <328C311131899241A0CD6A885762A630114A25AF@m1-mailbox03> References: <49BFBF371580BE4A921A738E1E1C95C51996E541@PSDAG02.office.loro.swiss> <328C311131899241A0CD6A885762A630114A25AF@m1-mailbox03> Message-ID: <49BFBF371580BE4A921A738E1E1C95C51996F659@PSDAG02.office.loro.swiss> Jim, Thank you for your answer. I?ve disabled this scrip and all is OK. Horst De : Jim Berry [mailto:jim.h.berry at frb.gov] Envoy? : jeudi 19 d?cembre 2013 17:10 ? : Kriegers Horst; 'ML - rt-users' Objet : RE: Lifecycle : Reply Action changes the status Horst, Almost for sure you are running the scrip ?On Correspond Open Tickets?. You could disable this scrip entirely. You could then (optionally) write your own condition which ignores tickets which have a certain status. For example, we want the Open Tickets On Correspond action to take place only under this user defined condition: # Check for Transaction is Correspond and Ticket Status = "new" # Otherwise a Correspond will leave status as is. my $trans = $self->TransactionObj; my $ticket = $self->TicketObj; return ($trans->Type eq "Correspond" && $ticket->Status eq "new"); Jim From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kriegers Horst Sent: Thursday, December 19, 2013 9:46 AM To: 'ML - rt-users' Subject: [rt-users] Lifecycle : Reply Action changes the status Hello, I?ve created a new Lifecyle with 2 new status ?To test? and ?Tested? When a ticket's status is set to ?To test? or ?Tested? and I use the ?Reply? action, the status will change automatically to ?Open? instead of staying on "To test" or "Tested" Here my lifecycle definition : Set(%Lifecycles, igs => { ## Cycle de vie pour file file IGS initial => [ 'new' ], active => [ 'open', 'stalled', 'ToTest', 'IsTested' ], inactive => [ 'resolved', 'rejected', 'deleted' ], # Default order statuses for certain actions defaults => { on_create => 'new', }, # Transitions d'un statut vers un autre transitions => { '' => [qw(new open resolved)], # from => [ to list ], new => [qw(open ToTest IsTested stalled resolved rejected deleted )], open => [qw(new ToTest IsTested stalled resolved rejected deleted )], stalled => [qw(open ToTest rejected resolved deleted )], resolved => [qw(open ToTest rejected deleted )], rejected => [qw(new open ToTest resolved deleted )], deleted => [qw(open ToTest stalled rejected resolved )], ToTest => [qw(open stalled rejected resolved IsTested)], IsTested => [qw(open stalled rejected resolved ToTest)], }, # Actions actions => [ 'new -> ToTest' => { label => 'ToTest', update => 'Comment' }, 'open -> ToTest' => { label => 'ToTest', update => 'comment' }, 'ToTest -> IsTested' => { label => 'IsTested', update => 'Comment' }, 'IsTested -> resolved' => { label => 'Resolve', update => 'Respond' }, 'IsTested -> ToTest' => { label => 'ToTest', update => 'Comment' }, ], }, # Status mapping __maps__ => { 'default -> igs' => { 'new' => 'new', 'open' => 'open', 'stalled' => 'stalled', 'resolved' => 'resolved', 'rejected' => 'rejected', 'deleted' => 'deleted', }, 'igs -> default' => { 'new' => 'new', 'open' => 'open', 'stalled' => 'stalled', 'resolved' => 'resolved', 'rejected' => 'rejected', 'deleted' => 'deleted', 'ToTest' => 'open', 'IsTested' => 'open', }, }, ); Thanks a lot, Horst ________________________________ Note Importante: Le contenu de ce courriel est uniquement r?serv? ? la personne ou l'organisme ? qui il est destin?. Si vous n'?tes pas le destinataire pr?vu, veuillez nous en informer au plus vite et d?truire le pr?sent courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel, de le distribuer ou de l'utiliser de quelque mani?re que ce soit. ________________________________ Important Notice: The content of this e-mail is intended only and solely for the use of the named recipient or organization. If you are not the named recipient, please inform us immediately and delete the present e-mail. In this case, you are not allowed to copy, distribute or use this e-mail in any way. ________________________________ ________________________________ Note Importante: Le contenu de ce courriel est uniquement r?serv? ? la personne ou l'organisme ? qui il est destin?. Si vous n'?tes pas le destinataire pr?vu, veuillez nous en informer au plus vite et d?truire le pr?sent courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel, de le distribuer ou de l'utiliser de quelque mani?re que ce soit. ________________________________ Important Notice: The content of this e-mail is intended only and solely for the use of the named recipient or organization. If you are not the named recipient, please inform us immediately and delete the present e-mail. In this case, you are not allowed to copy, distribute or use this e-mail in any way. ________________________________ -------------- next part -------------- An HTML attachment was scrubbed... URL: From aharrison at gmail.com Fri Dec 20 09:45:13 2013 From: aharrison at gmail.com (Andy Harrison) Date: Fri, 20 Dec 2013 09:45:13 -0500 Subject: [rt-users] RT 3.8.8: Which users have privileges on which queues? In-Reply-To: <52AB3799.5090100@brandeis.edu> References: <52AB3799.5090100@brandeis.edu> Message-ID: I have something you can probably use, if you promise not to laugh... ;) It's really not ready for human consumption, just something I banged out a while back to basically do what you're asking. Though it doesn't enumerate all the way down to the user level, just to the group level. I haven't ever assigned any rights at the user level so this isn't an issue for me. Just run it all by itself and (depending on your rt size) you'll get a giant, fixed width matrix of all the queues with group names and right names. You can search for specifics with the commandline options (--groups --queues --rights) but they have have to be exact, case sensitive matches. It might be more presentable if you did a fixed width import into a spreadsheet. Otherwise I wouldn't view it without piping the results to 'less -niS' because line wrap makes it pretty useless. I *think* it will probably work with 3.8.8. I didn't get cute or anything, it's just using the standard api methods. I at least stripped out most of the cruft and checked it in at https://github.com/AHinMaine/bin/blob/master/rt_rights.pl Here's at least one example: $ sudo /perl/bin/perl rt_rights.pl --queues 'Tech Support' Outages 'NOC - General' --groups NetOps NOC Users --rights CreateTicket DeleteTicket Queue Group CreateTicket DeleteTicket ------------- ------ ------------ ------------ NOC - General NetOps NOC - General NOC 1 NOC - General Users Outages NetOps Outages NOC 1 Outages Users Tech Support NetOps Tech Support NOC 1 Tech Support Users -- Andy Harrison public key: 0x67518262 On Fri, Dec 13, 2013 at 11:36 AM, John Miller wrote: > Hello everyone, > > We're running RT 3.8.8 (yes, I know it's old....). We're managing our > group and queue privileges via RT itself, rather than LDAP. How can we > generate a report that shows us per queue which users have rights? > > I dug through the database schema for about an hour; decided it was better > to ask than to keep digging. > > John > -- > John Miller > Systems Engineer > Brandeis University > johnmill at brandeis.edu > (781) 736-4619 > -------------- next part -------------- An HTML attachment was scrubbed... URL: From jmc at cs.rit.edu Fri Dec 20 09:57:37 2013 From: jmc at cs.rit.edu (James Craig) Date: Fri, 20 Dec 2013 09:57:37 -0500 (EST) Subject: [rt-users] Upgrade problems (seems to be between 4.0.18 and 4.1.0) Message-ID: I am in the process of doing a long-needed upgrade, but have hit a stumbling block. Any help would be appreciated! /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action upgrade --prompt-for-dba-password In order to create or update your RT database, this script needs to connect to your mysql instance on localhost (port '') as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: localhost Port: Name: rt3 User: root DBA: root Enter RT version you're upgrading from: 3.8.7 Going to apply following upgrades: * 3.8.8 * 3.8.9 * 3.9.1 * 3.9.2 * 3.9.3 * 3.9.5 * 3.9.6 * 3.9.7 * 3.9.8 * 4.0.0rc2 * 4.0.0rc4 * 4.0.0rc7 * 4.0.1 * 4.0.3 * 4.0.4 * 4.0.6 * 4.0.9 * 4.0.12 * 4.0.13 * 4.0.18 * 4.1.0 * 4.1.1 * 4.1.4 * 4.1.5 * 4.1.6 * 4.1.7 * 4.1.8 * 4.1.9 * 4.1.10 * 4.1.11 * 4.1.12 * 4.1.13 * 4.1.14 * 4.1.15 * 4.1.16 * 4.1.17 * 4.1.18 * 4.1.19 * 4.1.20 * 4.1.21 * 4.1.22 * 4.1.23 * 4.2.1 Enter RT version if you want to stop upgrade at some point, or leave it blank if you want apply above upgrades: IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP Proceed [y/N]:y Processing 3.8.8 Now inserting data. Processing 3.8.9 Now inserting data. [7072] [Thu Dec 19 21:15:26 2013] [warning]: Use of uninitialized value in string eq at /local/linroot/rt-4.2.1/sbin/../lib/RT/Template.pm line 750, <> line 4. (/local/linroot/rt-4.2.1/sbin/../lib/RT/Template.pm:750) [7072] [Thu Dec 19 21:15:26 2013] [warning]: Use of uninitialized value in string eq at /local/linroot/rt-4.2.1/sbin/../lib/RT/Template.pm line 750, <> line 4. (/local/linroot/rt-4.2.1/sbin/../lib/RT/Template.pm:750) Processing 3.9.1 Now inserting data. Processing 3.9.2 Now inserting data. Processing 3.9.3 Now populating database schema. Processing 3.9.5 Now populating database schema. Processing 3.9.6 Now populating database schema. Processing 3.9.7 Now populating database schema. Now inserting data. Processing 3.9.8 Now populating database schema. Now inserting data. Processing 4.0.0rc2 Now populating database schema. Processing 4.0.0rc4 Now populating database schema. Processing 4.0.0rc7 Now inserting data. Processing 4.0.1 Now inserting data. [7072] [Thu Dec 19 21:15:44 2013] [error]: Invalid right. Couldn't canonicalize right 'DelegateRights' (/local/linroot/rt-4.2.1/sbin/../lib/RT/ACE.pm:456) [7072] [Thu Dec 19 21:15:44 2013] [error]: Invalid right. Couldn't canonicalize right 'DelegateRights' (/local/linroot/rt-4.2.1/sbin/../lib/RT/ACE.pm:456) [7072] [Thu Dec 19 21:15:44 2013] [error]: Invalid right. Couldn't canonicalize right 'DelegateRights' (/local/linroot/rt-4.2.1/sbin/../lib/RT/ACE.pm:456) Processing 4.0.3 Now inserting data. Processing 4.0.4 Now inserting data. Processing 4.0.6 Now populating database schema. Now inserting data. Processing 4.0.9 Now inserting data. Processing 4.0.12 Now populating database schema. Processing 4.0.13 Now populating database schema. Processing 4.0.18 Now inserting data. Processing 4.1.0 Now inserting data. Couldn't finish 'upgrade' step. ERROR: One of initial functions failed: Can't call method "Content" on an undefined value at ./etc/upgrade/4.1.0/content line 35, <> line 18. make: *** [upgrade-database] Error 255 James Craig -- James Craig, Department of Computer Science, RIT 102 Lomb Memorial Drive, Rochester, NY 14623 mailto:jmc at cs.rit.edu, voice: (585) 475-5254 CONFIDENTIALITY NOTE: The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information. From falcone at bestpractical.com Fri Dec 20 10:29:02 2013 From: falcone at bestpractical.com (Kevin Falcone) Date: Fri, 20 Dec 2013 10:29:02 -0500 Subject: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2 In-Reply-To: References: <1E324B7C-ECB0-4AD1-850A-67F82E8B6D84@ultra-secure.de> <53EB898E-3577-446A-936E-9BA7C1859FF7@ultra-secure.de>

Message-ID: <20131220152902.GO1977@jibsheet.com> On Wed, Dec 18, 2013 at 06:00:14PM -0800, Tim Gustafson wrote: > > Something thinks you have perl 5.18. > > Is the perl outside the jail also 5.16? > > I believe its 5.16, but what difference should that make? The jail > has no access to view any aspect of the root system. He's asking because your original error message says 5.18 [Tue Dec 17 11:42:38 2013] [error] [client 128.114.49.22] Can't locate RT/Action/SendEmail.pm in @INC (you may need to install the RT::Action::SendEmail module) (@INC contains: /usr/local/share/rt40/lib /usr/local/share/rt40/plugins/RT-Authen-ExternalAuth/lib /usr/local/share/rt40/plugins/RT-Extension-MergeUsers/lib /usr/local/lib/perl5/site_perl/5.18 /usr/local/lib/perl5/5.18/BSDPAN /usr/local/lib/perl5/site_perl/5.18/mach /usr/local/lib/perl5/5.18/mach /usr/local/lib/perl5/5.18 . /usr/local) at /usr/local/lib/perl5/site_perl/5.18/RT/Interface/Web/Handler.pm line 181.\n The error "Can't locate RT/Action/SendEmail.pm" can indicate lack of file on filesystem, but it could also mean that RT couldn't load dependencies. I'm going to guess you're using a mod_perl built against a perl-5.18 which causes different site_libs to be searched. -kevin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: From falcone at bestpractical.com Fri Dec 20 10:30:49 2013 From: falcone at bestpractical.com (Kevin Falcone) Date: Fri, 20 Dec 2013 10:30:49 -0500 Subject: [rt-users] apache segfaults with 4.2 In-Reply-To: <20131216092106.9d9beb83809f86fdd76649ac@mimar.rs> References: <20131211173342.79d7b6fbb833f6ccd3c1a1b9@mimar.rs> <20131213154052.GB2151@jibsheet.com> <20131216092106.9d9beb83809f86fdd76649ac@mimar.rs> Message-ID: <20131220153049.GP1977@jibsheet.com> Don't reply to me directly, please obey the Reply-To that I set. On Mon, Dec 16, 2013 at 09:21:06AM +0100, Marko Cupa? wrote: > on restart when I comment out rt-related sections. There were no > segfaults before upgrade to 4.2. Try commenting out the SSL settings and see if Apache will start up with RT but without SSL. Alternatively, this is almost certainly some sort of shared library conflict and you can work around it by running RT with fastcgi instead of mod_perl. Please test the SSL thing before switching to fastcgi though. -kevin > Here's relevant apache config: > > > ServerName server.example.com > Redirect permanent / https://server.example.com/ > > > > > ServerName server.example.com > DocumentRoot /usr/local/www/wordpress > > SSLEngine on > SSLProtocol all -SSLv2 > SSLCipherSuite HIGH:MEDIUM > SSLCertificateFile "/etc/ssl/certs/server.crt" > SSLCertificateKeyFile "/etc/ssl/certs/server.key" > > > Options FollowSymLinks > AllowOverride All > Order Allow,Deny > Allow from all > > > Alias /dbadmin /usr/local/www/phpMyAdmin > > > Options none > AllowOverride Limit > Order Allow,Deny > Allow from all > > > Alias /tiketing /usr/local/share/rt42/html > > > Options FollowSymLinks > AllowOverride All > Order allow,deny > Allow from all > > > > AddDefaultCharset UTF-8 > SetHandler modperl > PerlResponseHandler Plack::Handler::Apache2 > PerlSetVar psgi_app /usr/local/sbin/rt-server > > > > use Plack::Handler::Apache2; > Plack::Handler::Apache2->preload("/usr/local/sbin/rt-server"); > > > Alias /racktables /usr/local/www/racktables/wwwroot > > > Options Indexes FollowSymlinks MultiViews > AllowOverride Limit > Order Allow,Deny > Allow from all > > > > -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: From falcone at bestpractical.com Fri Dec 20 10:35:26 2013 From: falcone at bestpractical.com (Kevin Falcone) Date: Fri, 20 Dec 2013 10:35:26 -0500 Subject: [rt-users] Check boxes - simplified recipient list - broken In-Reply-To: References: Message-ID: <20131220153526.GQ1977@jibsheet.com> On Thu, Dec 19, 2013 at 11:07:03AM +0100, Bart wrote: > 1) One-time CC/BCC check boxes > With my upgraded installation these were broken. This implies you did your upgrade improperly, either you didn't clear the mason cache or you have a local customization that copied the broken code and served it instead. I'm deleting and ignore this part. > 2) simplified recipient list > > In addition to the above I have a problem with the simplified recipient list. > Since it's simple to understand this is the default I serve to our RT users. > > By default it selects the people linked to a ticket (requestor/cc) and when sending emails to > them it all just works. > > The problem however is that when you want to "uncheck" a person, that it still sends e-mails > to that person... Even when unchecking all people, entering 1 new person in the one-time cc, > it would send an e-mail to everyone including the one-time cc person.... I'm surprised you didn't notice the JS error in your browser console which is the source of this bug. I'll be forwarding your report along to the bug tracker. > Due to having to check the RT outgoing mail records I've noticed a layout issue, the header is > overlapping with the actual e-mail record making it sometimes impossible to read the CC field. > > I've done this simple, but not so nice, hack to properly show the e-mail record so that all > e-mail headers are viewable: > > mkdir -p /opt/rt4/local/html/Ticket/ > cp /opt/rt4/share/html/Ticket/ShowEmailRecord.html > /opt/rt4/local/html/Ticket/ShowEmailRecord.html > nano -w /opt/rt4/local/html/Ticket/ShowEmailRecord.html > > Change the following: This was fixed on 4.2-trunk with CSS rather than adding in some
s You can download and apply 1ed7b0181cce7f39c6057f9cec9106eadb0fa06a -kevin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: From falcone at bestpractical.com Fri Dec 20 10:46:22 2013 From: falcone at bestpractical.com (Kevin Falcone) Date: Fri, 20 Dec 2013 10:46:22 -0500 Subject: [rt-users] Upgrade problems (seems to be between 4.0.18 and 4.1.0) In-Reply-To: References: Message-ID: <20131220154622.GS1977@jibsheet.com> On Fri, Dec 20, 2013 at 09:57:37AM -0500, James Craig wrote: > > I am in the process of doing a long-needed upgrade, but have hit > a stumbling block. Any help would be appreciated! > Processing 4.1.0 > Now inserting data. > Couldn't finish 'upgrade' step. > > ERROR: One of initial functions failed: Can't call method "Content" on an > undefined value at ./etc/upgrade/4.1.0/content line 35, <> line 18. This implies you don't have a default homepage setting. I'm not sure how the front page of your RT works without it (presumably all of your privileged users have a customized one, but you must have errors when adding new privileged users who log in for the first time). Examine the results of select id, Name, Description, Creator from Attributes where Name like '%HomepageSettings%'; using sbin/rt-attributes-viewer as needed to peek inside those that exist. The upgrade script expects that one exists at the system, not user level, it would look like this: 6 | HomepageSettings | HomepageSettings | 1 -kevin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: From falcone at bestpractical.com Fri Dec 20 10:47:34 2013 From: falcone at bestpractical.com (Kevin Falcone) Date: Fri, 20 Dec 2013 10:47:34 -0500 Subject: [rt-users] Incoming mail with .eml attachments In-Reply-To: <52B2EBFB.4040305@ksat.no> References: <52B2EBFB.4040305@ksat.no> Message-ID: <20131220154734.GT1977@jibsheet.com> On Thu, Dec 19, 2013 at 01:52:11PM +0100, Marius Flage wrote: > We have a security queue where we want our users to forward suspicious > emails to. We want them to forward the eml file itself, so we can get > the whole email message, including headers and attachments. The problem > is that RT tries to parse this and then embeds the contents into the > ticket instead of adding it as a attachment. This means that the > important part of the forwarded messages, namely the headers, are > stripped away. You really have to provide a sample email with complete mime structure for anyone to comment. It doesn't have to contain malicious contents, but it does have to show how your users attach eml files. -kevin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: From falcone at bestpractical.com Fri Dec 20 10:48:35 2013 From: falcone at bestpractical.com (Kevin Falcone) Date: Fri, 20 Dec 2013 10:48:35 -0500 Subject: [rt-users] Remove Message In-Reply-To: References: Message-ID: <20131220154835.GU1977@jibsheet.com> On Thu, Dec 19, 2013 at 06:28:24PM +0000, Bryon Baker wrote: > I would like to get rid of the following message > > User could not be created: Must specify 'Name' attribute > > This happens when trying to create users and on some emails when the auto create is enabled. > > Can someone give me a little direction to get rid of this? This is an error, RT users must have a username (a unique username). I don't know how you're autocreating users, but you may wish to emulate what RT does with users created via email and set Name equal to the email address as well as EmailAddress equal to the email. -kevin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: From jmc at cs.rit.edu Fri Dec 20 11:15:08 2013 From: jmc at cs.rit.edu (James Craig) Date: Fri, 20 Dec 2013 11:15:08 -0500 (EST) Subject: [rt-users] Upgrade problems (seems to be between 4.0.18 and 4.1.0) In-Reply-To: <20131220154622.GS1977@jibsheet.com> References: <20131220154622.GS1977@jibsheet.com> Message-ID: On Fri, 20 Dec 2013, Kevin Falcone wrote: > On Fri, Dec 20, 2013 at 09:57:37AM -0500, James Craig wrote: >> >> I am in the process of doing a long-needed upgrade, but have hit >> a stumbling block. Any help would be appreciated! >> Processing 4.1.0 >> Now inserting data. >> Couldn't finish 'upgrade' step. >> >> ERROR: One of initial functions failed: Can't call method "Content" on an >> undefined value at ./etc/upgrade/4.1.0/content line 35, <> line 18. > > This implies you don't have a default homepage setting. > I'm not sure how the front page of your RT works without it > (presumably all of your privileged users have a customized one, but > you must have errors when adding new privileged users who log in for > the first time). With our very old version, we didn't have any errors of any sort that I saw or was aware of. (the hardware we were running died, and so we opted to do an upgrade of hardware and software, hoping to import a cold file of the database) I was hoping that getting it to upgrade from our version would put stuff that was missing into place. > > Examine the results of > select id, Name, Description, Creator from Attributes where Name like '%HomepageSettings%'; > > using sbin/rt-attributes-viewer as needed to peek inside those that > exist. > > The upgrade script expects that one exists at the system, not user > level, it would look like this: > > 6 | HomepageSettings | HomepageSettings | 1 > I will admit that I do very little database stuff; It'll take me a bit of time to figure this out. Thank you for the quick response! James Craig -- James Craig, Department of Computer Science, RIT 102 Lomb Memorial Drive, Rochester, NY 14623 mailto:jmc at cs.rit.edu, voice: (585) 475-5254 CONFIDENTIALITY NOTE: The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information. From bbaker at copesan.com Fri Dec 20 11:22:08 2013 From: bbaker at copesan.com (Bryon Baker) Date: Fri, 20 Dec 2013 16:22:08 +0000 Subject: [rt-users] Remove Message In-Reply-To: <20131220154835.GU1977@jibsheet.com> References: <20131220154835.GU1977@jibsheet.com> Message-ID: Thanks for the response Kevin. This is happening when RT creates users from incoming emails. I am also using the external auth plugin. Where in the config would I equate name to email address? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726? .? 262-783-6261 ext. 2296 bbaker at copesan.com www.copesan.com "Servicing North America with Local Care" -----Original Message----- From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, December 20, 2013 9:49 AM To: rt-users at lists.bestpractical.com Subject: Re: [rt-users] Remove Message On Thu, Dec 19, 2013 at 06:28:24PM +0000, Bryon Baker wrote: > I would like to get rid of the following message > > User could not be created: Must specify 'Name' attribute > > This happens when trying to create users and on some emails when the auto create is enabled. > > Can someone give me a little direction to get rid of this? This is an error, RT users must have a username (a unique username). I don't know how you're autocreating users, but you may wish to emulate what RT does with users created via email and set Name equal to the email address as well as EmailAddress equal to the email. -kevin From rainer at ultra-secure.de Fri Dec 20 11:54:02 2013 From: rainer at ultra-secure.de (Rainer Duffner) Date: Fri, 20 Dec 2013 17:54:02 +0100 Subject: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2 In-Reply-To: <20131220152902.GO1977@jibsheet.com> References: <1E324B7C-ECB0-4AD1-850A-67F82E8B6D84@ultra-secure.de> <53EB898E-3577-446A-936E-9BA7C1859FF7@ultra-secure.de>

<20131220152902.GO1977@jibsheet.com> Message-ID: <20131220175402.69f8ed8b@suse3> Am Fri, 20 Dec 2013 10:29:02 -0500 schrieb Kevin Falcone : > On Wed, Dec 18, 2013 at 06:00:14PM -0800, Tim Gustafson wrote: > > > Something thinks you have perl 5.18. > > > Is the perl outside the jail also 5.16? > > > > I believe its 5.16, but what difference should that make? The jail > > has no access to view any aspect of the root system. > > He's asking because your original error message says 5.18 > > [Tue Dec 17 11:42:38 2013] [error] [client 128.114.49.22] Can't > locate RT/Action/SendEmail.pm in @INC (you may need to install > the RT::Action::SendEmail module) (@INC > contains: /usr/local/share/rt40/lib > /usr/local/share/rt40/plugins/RT-Authen-ExternalAuth/lib > /usr/local/share/rt40/plugins/RT-Extension-MergeUsers/lib > /usr/local/lib/perl5/site_perl/5.18 /usr/local/lib/perl5/5.18/BSDPAN > /usr/local/lib/perl5/site_perl/5.18/mach > /usr/local/lib/perl5/5.18/mach /usr/local/lib/perl5/5.18 . /usr/local) > at /usr/local/lib/perl5/site_perl/5.18/RT/Interface/Web/Handler.pm > line 181.\n > > The error "Can't locate RT/Action/SendEmail.pm" can indicate lack of > file on filesystem, but it could also mean that RT couldn't load > dependencies. > > I'm going to guess you're using a mod_perl built against a perl-5.18 > which causes different site_libs to be searched. According to Tim, he has build everything from source - which would make this error-messages even more puzzling. As I said, anybody doing anything serious with FreeBSD these days should switch to pkgng. Yesterday. My remark about perl 5.18 outside the jail does not make much sense, admittedly. From jbrandt at bestpractical.com Fri Dec 20 15:20:13 2013 From: jbrandt at bestpractical.com (Jim Brandt) Date: Fri, 20 Dec 2013 15:20:13 -0500 Subject: [rt-users] Chart and Show Results not showing correct query In-Reply-To: References: <20131218163137.GE1977@jibsheet.com> Message-ID: <52B4A67D.3040504@bestpractical.com> On 12/19/13 4:22 AM, Richard McMahon wrote: > > I meant to say that we are using RT 4.0.17. I'm not completely clear on the issue you're seeing, but we did fix a bug with the subnav links: https://github.com/bestpractical/rt/commit/c1db68602 It's a simple patch. From jbrandt at bestpractical.com Fri Dec 20 15:39:16 2013 From: jbrandt at bestpractical.com (Jim Brandt) Date: Fri, 20 Dec 2013 15:39:16 -0500 Subject: [rt-users] RT-Extension-Assets link In-Reply-To: <89fc2a8461da6afe61704133a0513168@greattechhelp.com> References: <89fc2a8461da6afe61704133a0513168@greattechhelp.com> Message-ID: <52B4AAF4.4080708@bestpractical.com> On 12/18/13 2:01 PM, JZ wrote: > I am trying to figure out the best way to get a link created to an asset > at the time a ticket is created. I am using RT-Extension-Assets in RT > 4.2, and am having trouble finding information regarding this extension > and doing what I want to do. I am having trouble making the connection > from the requester to the asset. I am hoping somebody can give me an > idea how to proceed. If you're working with the new RT-Extension-Assets release candidate mentioned here: http://blog.bestpractical.com/2013/09/rt-420rc5-released-assets-extension.html then there are a few ways. The easiest is to search for the asset first. Then from the asset display page the Actions menu has a "Create linked ticket" action that will handle the linking. If you already have a ticket, you can go to the links page and in Refers To (or other) type "asset:4" and it will link to asset with the id 4. As for connecting the requestor to the asset, they will likely have a role on the asset like "Held By". If you add the UserAssets portlet to the User Summary page, the assets will show up there. Details on this config are in the README. We'll have more docs when the official release comes out. -- From mamir at ucdavis.edu Fri Dec 20 16:28:17 2013 From: mamir at ucdavis.edu (mamir) Date: Fri, 20 Dec 2013 13:28:17 -0800 (PST) Subject: [rt-users] RT sending emails on behalf of Message-ID: <1387574897097-56137.post@n7.nabble.com> Hi, This is how the email looks like in Outlook sent by RT (4.2.1): rt-dev at rt-dev.org on behalf of test at rt-dev.org Greetings, bla bla bla Here is my Autoreply template: Sender: rt-dev Subject: {$Ticket->Subject} RT-Attach-Message: yes How can I get rid of "rt-dev at rt-dev.org on behalf of" so only the test at rt-dev.org appears in email. Thanks -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-sending-emails-on-behalf-of-tp56137.html Sent from the Request Tracker - User mailing list archive at Nabble.com. From lstewart at iweb.com Fri Dec 20 16:42:07 2013 From: lstewart at iweb.com (Landon Stewart) Date: Fri, 20 Dec 2013 13:42:07 -0800 Subject: [rt-users] RT sending emails on behalf of In-Reply-To: <1387574897097-56137.post@n7.nabble.com> References: <1387574897097-56137.post@n7.nabble.com> Message-ID: On 20 December 2013 13:28, mamir wrote: > Hi, > This is how the email looks like in Outlook sent by RT (4.2.1): > rt-dev at rt-dev.org on behalf of test at rt-dev.org > Greetings, > bla bla bla > > Here is my Autoreply template: > Sender: rt-dev > Subject: {$Ticket->Subject} > RT-Attach-Message: yes How can I get rid of "rt-dev at rt-dev.org on behalf of" so only the test at rt-dev.org appears in email. > It?s basically how services like Hotmail/Live/Outlook and Gmail alert people that the email was sent from a mail server that?s not explicitly authorized to send mail for that domain. Add SPF and DKIM records for the sending domain (from domain). Also? I?d use these headers instead of the Sender header: From: "Some Friendly Name" Subject: {$Ticket->Subject} RT-Attach-Message: yes -- Landon Stewart :: lstewart at iweb.com Lead Specialist, Abuse and Security Management Sp?cialiste principal, gestion des abus et s?curit? http://iweb.com :: +1 (888) 909-4932 -------------- next part -------------- An HTML attachment was scrubbed... URL: From falcone at bestpractical.com Fri Dec 20 16:58:34 2013 From: falcone at bestpractical.com (Kevin Falcone) Date: Fri, 20 Dec 2013 16:58:34 -0500 Subject: [rt-users] Remove Message In-Reply-To: References: <20131220154835.GU1977@jibsheet.com> Message-ID: <20131220215834.GW1977@jibsheet.com> Don't send me personal email, I read the list, obey my Reply-To header and send your mail to the list. On Fri, Dec 20, 2013 at 04:22:08PM +0000, Bryon Baker wrote: > Thanks for the response Kevin. > > This is happening when RT creates users from incoming emails. > > I am also using the external auth plugin. Where in the config would I equate name to email address? The default config shipped with RT::Authen::ExternalAuth sets the Name parameter, you must have removed that, but since you've not shown actual errors or a config, all anyone can do is guess. https://metacpan.org/pod/RT::Authen::ExternalAuth::LDAP -kevin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: From falcone at bestpractical.com Fri Dec 20 17:00:31 2013 From: falcone at bestpractical.com (Kevin Falcone) Date: Fri, 20 Dec 2013 17:00:31 -0500 Subject: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2 In-Reply-To: <20131220175402.69f8ed8b@suse3> References: <1E324B7C-ECB0-4AD1-850A-67F82E8B6D84@ultra-secure.de> <53EB898E-3577-446A-936E-9BA7C1859FF7@ultra-secure.de>

<20131220152902.GO1977@jibsheet.com> <20131220175402.69f8ed8b@suse3> Message-ID: <20131220220031.GX1977@jibsheet.com> On Fri, Dec 20, 2013 at 05:54:02PM +0100, Rainer Duffner wrote: > > According to Tim, he has build everything from source - which would > make this error-messages even more puzzling. > > As I said, anybody doing anything serious with FreeBSD these days should > switch to pkgng. Yesterday. > > My remark about perl 5.18 outside the jail does not make much sense, > admittedly. Yep - there's a distinct lack of information and all we're doing is guessing, I just wanted him to realize that a mod_perl which searches 5.18's site_lib for perl modules installed in 5.16's site_lib has no prayer of ever working. -kevin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: From falcone at bestpractical.com Fri Dec 20 17:01:25 2013 From: falcone at bestpractical.com (Kevin Falcone) Date: Fri, 20 Dec 2013 17:01:25 -0500 Subject: [rt-users] Upgrade problems (seems to be between 4.0.18 and 4.1.0) In-Reply-To: References: <20131220154622.GS1977@jibsheet.com> <20131220163701.GV1977@jibsheet.com> Message-ID: <20131220220125.GY1977@jibsheet.com> On Fri, Dec 20, 2013 at 02:57:36PM -0500, James Craig wrote: > > Just to follow up, > > it turns out the documentation I had was wrong; the old version was > 3.4.2 > > your comment about the HomepageSettings made me question the notes I > was working from. > > Once I started the upgrade from 3.4.2 instead of 3.8.7, > the make upgrade-database completed. Glad to hear it was something that simple. -kevin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: From bbaker at copesan.com Fri Dec 20 17:22:48 2013 From: bbaker at copesan.com (Bryon Baker) Date: Fri, 20 Dec 2013 22:22:48 +0000 Subject: [rt-users] Remove Message In-Reply-To: <20131220215834.GW1977@jibsheet.com> References: <20131220154835.GU1977@jibsheet.com> <20131220215834.GW1977@jibsheet.com> Message-ID: <1e8d8681b8a4482f951460fa91cab416@BLUPR05MB788.namprd05.prod.outlook.com> This is the message when RT tries to create a user with incoming email User could not be created: User creation failed in mailgateway: Must specify 'Name' attribute (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245) This is the message when I try and create a user manually using Admin > User > Create User could not be created: Must specify 'Name' attribute You sent me information related to external auth. Does RT use the parameters in that area? External Auth Config { 'Connect_LDAP' => { 'base' => 'DC=copesan,DC=local', 'pass' => 'Password not printed', 'net_ldap_args' => [ 'version', 3 ], 'filter' => '(&(ObjectCategory=User)(ObjectClass=Person))', 'attr_match_list' => [ 'Name', 'EmailAddress' ], 'tls' => 0, 'd_filter' => '(userAccountControl:1.2.840.113556.1.4.803:=2)', 'user' => 'CN=RQ Tracker,OU=Users_Special,OU=Copesan,DC=Copesan,DC=local', 'type' => 'ldap', 'server' => '192.168.250.49', 'attr_map' => { 'City' => 'l', 'RealName' => 'cn', 'State' => 'st', 'EmailAddress' => 'mail', 'Gecos' => 'sAMAccountName', 'Country' => 'co', 'Address1' => 'streetAddress', 'Zip' => 'postalCode', 'WorkPhone' => 'telephoneNumber', 'Name' => 'sAMAccountName', 'Organization' => 'physicalDeliveryOfficeName', 'ExternalAuthId' => 'sAMAccountName' } }, 'Connect_MSSQL' => { 'pass' => 'Password not printed', 'table' => 'ReqTracker_HelpDesk', 'attr_match_list' => [ 'Name', 'Gecos' ], 'p_field' => 'password', 'port' => '1433', 'p_check' => sub { "DUMMY" }, 'u_field' => 'Email', 'database' => 'RapidTrax6a;Driver=SQLServer;DSN=SQLServer', 'dbi_driver' => 'ODBC', 'user' => 'HelpDeskOTRS', 'type' => 'db', 'server' => '192.168.250.29', 'attr_map' => { 'City' => 'City', 'RealName' => 'Realname', 'State' => 'State', 'EmailAddress' => 'Email', 'Gecos' => 'Email', 'Address1' => 'Address', 'Zip' => 'Zip', 'Name' => 'Email', 'Organization' => 'Organization', 'ExternalAuthId' => 'Email' } } } Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726? .? 262-783-6261 ext. 2296 bbaker at copesan.com www.copesan.com "Servicing North America with Local Care" -----Original Message----- From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, December 20, 2013 3:59 PM To: rt-users at lists.bestpractical.com Subject: Re: [rt-users] Remove Message Don't send me personal email, I read the list, obey my Reply-To header and send your mail to the list. On Fri, Dec 20, 2013 at 04:22:08PM +0000, Bryon Baker wrote: > Thanks for the response Kevin. > > This is happening when RT creates users from incoming emails. > > I am also using the external auth plugin. Where in the config would I equate name to email address? The default config shipped with RT::Authen::ExternalAuth sets the Name parameter, you must have removed that, but since you've not shown actual errors or a config, all anyone can do is guess. https://metacpan.org/pod/RT::Authen::ExternalAuth::LDAP -kevin From bbaker at copesan.com Fri Dec 20 17:25:11 2013 From: bbaker at copesan.com (Bryon Baker) Date: Fri, 20 Dec 2013 22:25:11 +0000 Subject: [rt-users] Remove Message In-Reply-To: <1e8d8681b8a4482f951460fa91cab416@BLUPR05MB788.namprd05.prod.outlook.com> References: <20131220154835.GU1977@jibsheet.com> <20131220215834.GW1977@jibsheet.com> <1e8d8681b8a4482f951460fa91cab416@BLUPR05MB788.namprd05.prod.outlook.com> Message-ID: By the way for the Emails it does not happen all the time. It is very sporadic and I cannot figure out the pattern. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726? .? 262-783-6261 ext. 2296 bbaker at copesan.com www.copesan.com "Servicing North America with Local Care" -----Original Message----- From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bryon Baker Sent: Friday, December 20, 2013 4:23 PM To: rt-users at lists.bestpractical.com Subject: Re: [rt-users] Remove Message This is the message when RT tries to create a user with incoming email User could not be created: User creation failed in mailgateway: Must specify 'Name' attribute (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245) This is the message when I try and create a user manually using Admin > User > Create User could not be created: Must specify 'Name' attribute You sent me information related to external auth. Does RT use the parameters in that area? External Auth Config { 'Connect_LDAP' => { 'base' => 'DC=copesan,DC=local', 'pass' => 'Password not printed', 'net_ldap_args' => [ 'version', 3 ], 'filter' => '(&(ObjectCategory=User)(ObjectClass=Person))', 'attr_match_list' => [ 'Name', 'EmailAddress' ], 'tls' => 0, 'd_filter' => '(userAccountControl:1.2.840.113556.1.4.803:=2)', 'user' => 'CN=RQ Tracker,OU=Users_Special,OU=Copesan,DC=Copesan,DC=local', 'type' => 'ldap', 'server' => '192.168.250.49', 'attr_map' => { 'City' => 'l', 'RealName' => 'cn', 'State' => 'st', 'EmailAddress' => 'mail', 'Gecos' => 'sAMAccountName', 'Country' => 'co', 'Address1' => 'streetAddress', 'Zip' => 'postalCode', 'WorkPhone' => 'telephoneNumber', 'Name' => 'sAMAccountName', 'Organization' => 'physicalDeliveryOfficeName', 'ExternalAuthId' => 'sAMAccountName' } }, 'Connect_MSSQL' => { 'pass' => 'Password not printed', 'table' => 'ReqTracker_HelpDesk', 'attr_match_list' => [ 'Name', 'Gecos' ], 'p_field' => 'password', 'port' => '1433', 'p_check' => sub { "DUMMY" }, 'u_field' => 'Email', 'database' => 'RapidTrax6a;Driver=SQLServer;DSN=SQLServer', 'dbi_driver' => 'ODBC', 'user' => 'HelpDeskOTRS', 'type' => 'db', 'server' => '192.168.250.29', 'attr_map' => { 'City' => 'City', 'RealName' => 'Realname', 'State' => 'State', 'EmailAddress' => 'Email', 'Gecos' => 'Email', 'Address1' => 'Address', 'Zip' => 'Zip', 'Name' => 'Email', 'Organization' => 'Organization', 'ExternalAuthId' => 'Email' } } } Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726? .? 262-783-6261 ext. 2296 bbaker at copesan.com www.copesan.com "Servicing North America with Local Care" -----Original Message----- From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, December 20, 2013 3:59 PM To: rt-users at lists.bestpractical.com Subject: Re: [rt-users] Remove Message Don't send me personal email, I read the list, obey my Reply-To header and send your mail to the list. On Fri, Dec 20, 2013 at 04:22:08PM +0000, Bryon Baker wrote: > Thanks for the response Kevin. > > This is happening when RT creates users from incoming emails. > > I am also using the external auth plugin. Where in the config would I equate name to email address? The default config shipped with RT::Authen::ExternalAuth sets the Name parameter, you must have removed that, but since you've not shown actual errors or a config, all anyone can do is guess. https://metacpan.org/pod/RT::Authen::ExternalAuth::LDAP -kevin From alexmv at bestpractical.com Sat Dec 21 00:00:55 2013 From: alexmv at bestpractical.com (Alex Vandiver) Date: Sat, 21 Dec 2013 00:00:55 -0500 Subject: [rt-users] RES: RE: RES: Sphinx fulltext index v4.0.4 In-Reply-To: <1387319336.2195.85.camel@umgah.localdomain> References: <52989289.9030207@ebi.ac.uk> <1386003384.6948.16.camel@umgah.localdomain> <529EFA2C.7080700@ebi.ac.uk> <529F23D9.6040007@fv-berlin.de> <52B0CC0C.3040605@fv-berlin.de> <1387319336.2195.85.camel@umgah.localdomain> Message-ID: <1387602055.7107.10.camel@umgah.localdomain> On Tue, 2013-12-17 at 17:28 -0500, Alex Vandiver wrote: > This lies firmly in the domain of having to debug MySQL and the SphinxSE > plugin, and not in debugging RT itself. From recent testing locally, > using 127.0.0.1 instead of localhost works acceptably. I have confirmed that this is a bug in sphinxsearch. mysql 5.5.15 and above removed a codepath that SphinxSE was using to do name resolution, and the re-implementation of it that SphinxSE uses could never have worked. The work-around is to use an IP address (rather than a hostname like localhost) in the sphinx:// URL that rt-setup-fulltext-index prompts for. Alternately, the two attached patches can be applied to the storage/sphinx/ directory. The issue has been reported to sphinxsearch as bug 1815. RT may work around this issue in a future release by defaulting to suggesting 127.0.0.1 instead of localhost when running on MySQL 5.5. - Alex -------------- next part -------------- A non-text attachment was scrubbed... Name: 0001-getaddrinfo-returns-0-on-success.patch Type: text/x-patch Size: 764 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 0002-Copy-out-the-correct-part-of-the-addrinfo-response.patch Type: text/x-patch Size: 1145 bytes Desc: not available URL: From Michael.Polenske at skm-skyline.de Mon Dec 23 03:50:22 2013 From: Michael.Polenske at skm-skyline.de (Michael Polenske) Date: Mon, 23 Dec 2013 09:50:22 +0100 Subject: [rt-users] Problem with HTML tags appearing in correspondence In-Reply-To: References:

<20131213161017.GF2151@jibsheet.com> Message-ID: Good morning, thanks Bart for your test - I've done the same this morning, and I can confirm that the problem is gone on a fresh installation of RT-4.2.1. I wonder if this is _really_ coming from your customization. We only have installed two extensions ("mandatory on transition" and "command by mail"), but in general we use a more or less "default" installation. I guess it is an issue by updating from 4.2.0 to 4.2.1 - but this is only my suspicion, without deeper knowledge. @RT: I've done backup before new installation - do you want the archive for some tests ? Cheers - Michael BTW: merry christmas everyone on this list and a happy new year J From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bart Sent: Donnerstag, 19. Dezember 2013 09:54 To: rt-users at lists.bestpractical.com Subject: Re: [rt-users] Problem with HTML tags appearing in correspondence Hi, I've done some additional testing in my testing environment and I seem to have fixed everything by doing a semi fresh installation. This means that I've movede the /opt/rt4 directory to a back-up location and from there did a ./configure & make install for RT 4.2.1 (I skipped the DB step since I've already applied the 4.2.1 changes) After installation I reinstalled all extensions that I use, put back my original RT_SiteConfig.pm, reapplied all other customizations under /opt/rt4/local/ and after that I've started everything back up again. Once all of that was done my testing environment was working perfectly again! Or I should say, version 4.2.1 works and the weird HTML stuff is fixed. I'm guessing that "one" of my customizations was the cause, but doing this reinstallation also fixed some other issues we were seeing. I'll make a separate post about this or even file a bug report for the left over problems that we are still seeing with the simplified recepient list. Anyways, for me this was the fix and we're planning a moment for doing this fix in production pretty soon. 2013/12/17 Michael Polenske <<642 11111>> Good morning, we also have this problem, that since 4.2.1 we have html tags in some (not in all, but I have no idea why sometimes and sometimes not ..) replies. So, I opened a ticket in testqueue: -------------------------------------cut-------------------------------- ----- Subject: 11111 MIME-Version: 1.0 X-Mailer: MIME-tools 5.504 (Entity 5.504) Content-Disposition: inline X-RT-Interface: Web Message-ID: Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: binary X-RT-Original-Encoding: utf-8 Content-Length: 19 2222222222222222222 -------------------------------------cut-------------------------------- ----- And then I do a reply via webinterface, now we have html tags in reply -------------------------------------cut-------------------------------- ----- MIME-Version: 1.0 In-Reply-To: X-Mailer: MIME-tools 5.504 (Entity 5.504) Content-Disposition: inline X-RT-Interface: Web References:

Content-Type: text/plain; charset="utf-8" Message-ID: Content-Transfer-Encoding: binary X-RT-Original-Encoding: utf-8 RT-Send-CC: Content-Length: 150 On Tue Dec 17 09:42:23 2013, mpolenske wrote:
> 2222222222222222222

--
Viele Grüße
Michael Polenske -------------------------------------cut-------------------------------- ----- >From my point of view the headers seem to be identical ... Attached a screenshot how it look like in webinterface Cheers - Michael -----Original Message----- From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Freitag, 13. Dezember 2013 17:10 To: rt-users at lists.bestpractical.com Subject: Re: [rt-users] Problem with HTML tags appearing in correspondence Having attempted to Reply using the Rich Text Editor on a clean RT 4.2.1 install, I cannot replicate this at all. Since you see literal HTML tags being recorded in ticket history, this points to something broken in your use of the RichText editor. Can one of the reporters please provide show a test correspondence with the problem with Show Full Headers, and then with Download with headers for each of the pieces. Thanks -kevin On Thu, Dec 12, 2013 at 06:45:10AM +0800, Lai Zit Seng wrote: > I seem to be experiencing the same problem as mentioned in: > [4]http://requesttracker.8502.n7.nabble.com/RT-4-2-1-Weird-issue-with-HT ML-comments-correspondense-RT-always-registers-plain-text-with-HTML-tags -td56005.html > I don't have custom templates. The HTML tags are only appearing when replying through the > web interface. Disabling the Rich Text Editor avoids this problem. Hope this can be fixed? > Regards, -- Bart G. -------------- next part -------------- An HTML attachment was scrubbed... URL: From am at fiskistofa.is Mon Dec 23 10:23:26 2013 From: am at fiskistofa.is (ali mobli) Date: Mon, 23 Dec 2013 15:23:26 -0000 Subject: [rt-users] Centos 6,5 upgrade Message-ID: <010a01cefff2$ed861900$c8924b00$@fiskistofa.is> Hi I recently upgraded my Centos 6.4 to 6.5 and am currently running RT 4.0.13. After this upgrade My subjects in the emails are corrupt. We use Icelandic Char so I have default UTF-8 both in the ssl.conf and http.conf and RT_SiteConfig.pm. After the upgrade of the OS this is happening. Any Idea why that is? From osipov.i at gmail.com Mon Dec 23 11:05:47 2013 From: osipov.i at gmail.com (Ivan Osipov) Date: Mon, 23 Dec 2013 20:05:47 +0400 Subject: [rt-users] Request tracker and Lighttpd Message-ID: <52B85F5B.7000705@gmail.com> Hello all. I'm trying to set up Request Tracker 4.2.1 and Lighttpd (1.4.28-2ubuntu4) on Ubuntu 12.04 LTS with all updates. RT has been installed from sources. When I try get http://rt.domain.tld/ I see error-message "500 - Internal Server Error". In web-server error log: --- 2013-12-23 19:34:50: (log.c.166) server started 2013-12-23 19:34:59: (mod_fastcgi.c.2568) unexpected end-of-file (perhaps the fastcgi process died): pid: 21743 socket: unix:/var/run/lighttpd/rt4.socket-3 2013-12-23 19:34:59: (mod_fastcgi.c.3356) response not received, request sent: 1173 on socket: unix:/var/run/lighttpd/rt4.socket-3 for ?, closing connection 2013-12-23 19:37:05: (mod_fastcgi.c.1734) connect failed: Connection refused on unix:/var/run/lighttpd/rt4.socket-3 2013-12-23 19:37:05: (mod_fastcgi.c.3027) backend died; we'll disable it for 1 seconds and send the request to another backend instead: reconnects: 0 load: 1 2013-12-23 19:37:07: (mod_fastcgi.c.2568) unexpected end-of-file (perhaps the fastcgi process died): pid: 21936 socket: unix:/var/run/lighttpd/rt4.socket-3 2013-12-23 19:37:07: (mod_fastcgi.c.3356) response not received, request sent: 1144 on socket: unix:/var/run/lighttpd/rt4.socket-3 for ?, closing connection --- Also I tried remove directory /opt/rt4/var/mason_data/ but it did not help. BTW, RT via stand-alone web-server works correctly. Lighttpd and RT configs attached. -- Best regards, Ivan Osipov -------------- next part -------------- server.modules = ( "mod_access", "mod_alias", "mod_compress", "mod_redirect", # "mod_rewrite", ) server.document-root = "/var/www" server.upload-dirs = ( "/var/cache/lighttpd/uploads" ) server.errorlog = "/var/log/lighttpd/error.log" server.pid-file = "/var/run/lighttpd.pid" server.username = "www-data" server.groupname = "www-data" index-file.names = ( "index.php", "index.html", "index.htm", "default.htm", " index.lighttpd.html" ) url.access-deny = ( "~", ".inc" ) static-file.exclude-extensions = ( ".php", ".pl", ".fcgi" ) ## Use ipv6 if available #include_shell "/usr/share/lighttpd/use-ipv6.pl" dir-listing.encoding = "utf-8" server.dir-listing = "enable" compress.cache-dir = "/var/cache/lighttpd/compress/" compress.filetype = ( "application/x-javascript", "text/css", "text/html", "text/plain" ) include_shell "/usr/share/lighttpd/create-mime.assign.pl" include_shell "/usr/share/lighttpd/include-conf-enabled.pl" include "rt.domain.tld" -------------- next part -------------- server.modules += ("mod_fastcgi") $HTTP["host"] == "rt.domain.tld" { server.document-root = "/opt/rt4/share/html" # index.file-names = ( "index.html" ) fastcgi.server = ( "/" => (( "bin-path" => "/opt/rt4/sbin/rt-server.fcgi", "socket" => "/var/run/lighttpd/rt4.socket", "check-local" => "disable", "fix-root-scriptname" => "enable" )), ) } -------------- next part -------------- # Any configuration directives you include here will override # RT's default configuration file, RT_Config.pm # # To include a directive here, just copy the equivalent statement # from RT_Config.pm and change the value. We've included a single # sample value below. # # This file is actually a perl module, so you can include valid # perl code, as well. # # The converse is also true, if this file isn't valid perl, you're # going to run into trouble. To check your SiteConfig file, use # this command: # # perl -c /path/to/your/etc/RT_SiteConfig.pm # # You must restart your webserver after making changes to this file. # You must install Plugins on your own, this is only an example # of the correct syntax to use when activating them. # Plugin( "RT::Extension::QuickDelete" ); # Plugin( "RT::Extension::CommandByMail" ); Set( $CommentAddress, 'support-comment at domain.tld' ); Set( $CorrespondAddress, 'support at domain.tld' ); Set( $DatabaseHost, 'localhost' ); Set( $DatabaseName, 'basename' ); Set( $DatabasePassword, 'pwd' ); Set( $DatabasePort, '' ); Set( $DatabaseRequireSSL, '' ); Set( $DatabaseType, 'mysql' ); Set( $DatabaseUser, 'username' ); Set( $Organization, 'rt.domain.tld' ); Set( $OwnerEmail, 'ivan at domain.tld' ); Set( $SendmailPath, '/usr/sbin/sendmail' ); Set( $WebDomain, 'rt.domain.tld' ); Set( $WebPort, '81' ); Set($Timezone, 'Europe/Moscow'); Set( $rtname, 'my_rtname' ); 1; From alexmv at bestpractical.com Mon Dec 23 12:32:06 2013 From: alexmv at bestpractical.com (Alex Vandiver) Date: Mon, 23 Dec 2013 12:32:06 -0500 Subject: [rt-users] Centos 6,5 upgrade In-Reply-To: <010a01cefff2$ed861900$c8924b00$@fiskistofa.is> References: <010a01cefff2$ed861900$c8924b00$@fiskistofa.is> Message-ID: <1387819926.9257.0.camel@umgah.localdomain> On Mon, 2013-12-23 at 15:23 +0000, ali mobli wrote: > I recently upgraded my Centos 6.4 to 6.5 and am currently running RT 4.0.13. > After this upgrade My subjects in the emails are corrupt. We use Icelandic > Char so I have default UTF-8 both in the ssl.conf and http.conf and > RT_SiteConfig.pm. > After the upgrade of the OS this is happening. Likely due to too recent a version of the Encode module. RT 4.0.18 inclues a fix. - Alex From osipov.i at gmail.com Mon Dec 23 12:47:39 2013 From: osipov.i at gmail.com (Ivan Osipov) Date: Mon, 23 Dec 2013 21:47:39 +0400 Subject: [rt-users] Request tracker and Lighttpd In-Reply-To: <52B85F5B.7000705@gmail.com> References: <52B85F5B.7000705@gmail.com> Message-ID: <52B8773B.4000800@gmail.com> When I try start RT via Apache 2 with mod_fastcgi (http://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fastcgi) in Apache error-log: --- [Mon Dec 23 21:24:54 2013] [warn] FastCGI: server "/opt/rt4/sbin/rt-server.fcgi" has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds [Mon Dec 23 21:24:54 2013] [warn] FastCGI: server "/opt/rt4/sbin/rt-server.fcgi" has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds [23549] [Mon Dec 23 17:24:54 2013] [critical]: Something went wrong while trying to run RT's standalone web server: Can't locate FCGI/ProcManager.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at /usr/local/share/perl/5.14.2/Plack/Util.pm line 23. (/opt/rt4/sbin/../lib/RT.pm:391) Something went wrong while trying to run RT's standalone web server: Can't locate FCGI/ProcManager.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at /usr/local/share/perl/5.14.2/Plack/Util.pm line 23. [Mon Dec 23 21:24:54 2013] [warn] FastCGI: server "/opt/rt4/sbin/rt-server.fcgi" (pid 23549) terminated by calling exit with status '2' --- 23.12.2013 20:05, Ivan Osipov ?????: > Hello all. > I'm trying to set up Request Tracker 4.2.1 and Lighttpd > (1.4.28-2ubuntu4) on Ubuntu 12.04 LTS with all updates. > RT has been installed from sources. > When I try get http://rt.domain.tld/ I see error-message "500 - > Internal Server Error". In web-server error log: > --- > 2013-12-23 19:34:50: (log.c.166) server started > 2013-12-23 19:34:59: (mod_fastcgi.c.2568) unexpected end-of-file > (perhaps the fastcgi process died): pid: 21743 socket: > unix:/var/run/lighttpd/rt4.socket-3 > 2013-12-23 19:34:59: (mod_fastcgi.c.3356) response not received, > request sent: 1173 on socket: unix:/var/run/lighttpd/rt4.socket-3 for > ?, closing connection > 2013-12-23 19:37:05: (mod_fastcgi.c.1734) connect failed: Connection > refused on unix:/var/run/lighttpd/rt4.socket-3 > 2013-12-23 19:37:05: (mod_fastcgi.c.3027) backend died; we'll disable > it for 1 seconds and send the request to another backend instead: > reconnects: 0 load: 1 > 2013-12-23 19:37:07: (mod_fastcgi.c.2568) unexpected end-of-file > (perhaps the fastcgi process died): pid: 21936 socket: > unix:/var/run/lighttpd/rt4.socket-3 > 2013-12-23 19:37:07: (mod_fastcgi.c.3356) response not received, > request sent: 1144 on socket: unix:/var/run/lighttpd/rt4.socket-3 for > ?, closing connection > --- > Also I tried remove directory /opt/rt4/var/mason_data/ but it did not > help. > BTW, RT via stand-alone web-server works correctly. > Lighttpd and RT configs attached. > -- ? ?????????, ???? ?????? From alexmv at bestpractical.com Mon Dec 23 13:13:31 2013 From: alexmv at bestpractical.com (Alex Vandiver) Date: Mon, 23 Dec 2013 13:13:31 -0500 Subject: [rt-users] Request tracker and Lighttpd In-Reply-To: <52B8773B.4000800@gmail.com> References: <52B85F5B.7000705@gmail.com> <52B8773B.4000800@gmail.com> Message-ID: <1387822411.9257.20.camel@umgah.localdomain> On Mon, 2013-12-23 at 21:47 +0400, Ivan Osipov wrote: > When I try start RT via Apache 2 with mod_fastcgi > (http://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fastcgi) > in Apache error-log: > [snip] Sounds like you didn't configure with --with-web-handler=fastcgi, so 'make testdeps' didn't check the dependencies that that deployment adds. - Alex From osipov.i at gmail.com Tue Dec 24 05:16:14 2013 From: osipov.i at gmail.com (Ivan Osipov) Date: Tue, 24 Dec 2013 14:16:14 +0400 Subject: [rt-users] Request tracker and Lighttpd In-Reply-To: <52B8773B.4000800@gmail.com> References: <52B85F5B.7000705@gmail.com> <52B8773B.4000800@gmail.com> Message-ID: <52B95EEE.7010203@gmail.com> Thank you, everything works. From Albert.Shih at obspm.fr Tue Dec 24 11:37:22 2013 From: Albert.Shih at obspm.fr (Albert Shih) Date: Tue, 24 Dec 2013 17:37:22 +0100 Subject: [rt-users] Start Message-ID: <20131224163722.GA72842@pcjas.obspm.fr> Hi In 4.0.x I use inside my search something like and Starts < 'Today' to specify the starting date of this ticket is < than today. After ugrading to 4.2.1 it's not working anymore. Anyone can tell me what's is the new syntax ? Thanks lot. merry christmas Regards. -- Albert SHIH DIO b?timent 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex France T?l?phone : +33 1 45 07 76 26/+33 6 86 69 95 71 xmpp: jas at obspm.fr Heure local/Local time: mar 24 d?c 2013 17:32:50 CET From alexmv at bestpractical.com Tue Dec 24 12:27:35 2013 From: alexmv at bestpractical.com (Alex Vandiver) Date: Tue, 24 Dec 2013 12:27:35 -0500 Subject: [rt-users] Start In-Reply-To: <20131224163722.GA72842@pcjas.obspm.fr> References: <20131224163722.GA72842@pcjas.obspm.fr> Message-ID: <1387906055.9257.34.camel@umgah.localdomain> On Tue, 2013-12-24 at 17:37 +0100, Albert Shih wrote: > In 4.0.x I use inside my search something like > > and Starts < 'Today' > > to specify the starting date of this ticket is < than today. > > After ugrading to 4.2.1 it's not working anymore. In RT 4.0, this search also found tickets where Starts was not set; this is no longer true in RT 4.2. Unfortunately, as this was an almost-unintended change, there is currently no way to search for tickets which have no Starts date set. I've pushed a branch for 4.2.2 which will resolve this; the ticketsql syntax will be 'Starts IS NULL' - Alex From Albert.Shih at obspm.fr Tue Dec 24 15:49:34 2013 From: Albert.Shih at obspm.fr (Albert Shih) Date: Tue, 24 Dec 2013 21:49:34 +0100 Subject: [rt-users] Start In-Reply-To: <1387906055.9257.34.camel@umgah.localdomain> References: <20131224163722.GA72842@pcjas.obspm.fr> <1387906055.9257.34.camel@umgah.localdomain> Message-ID: <20131224204934.GB73738@pcjas.obspm.fr> Le 24/12/2013 ? 12:27:35-0500, Alex Vandiver a ?crit > On Tue, 2013-12-24 at 17:37 +0100, Albert Shih wrote: > > In 4.0.x I use inside my search something like > > > > and Starts < 'Today' > > > > to specify the starting date of this ticket is < than today. > > > > After ugrading to 4.2.1 it's not working anymore. > > In RT 4.0, this search also found tickets where Starts was not set; this > is no longer true in RT 4.2. Unfortunately, as this was an > almost-unintended change, there is currently no way to search for > tickets which have no Starts date set. I've pushed a branch for 4.2.2 OK. > which will resolve this; the ticketsql syntax will be 'Starts IS NULL' I take this moment to say, RT is very very good software.....work like a charm, very few bug, and when a bug appear they are always someone to answer. So thanks you very much and Merry Christmas. Regards. JAS -- Albert SHIH DIO b?timent 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex France T?l?phone : +33 1 45 07 76 26/+33 6 86 69 95 71 xmpp: jas at obspm.fr Heure local/Local time: mar 24 d?c 2013 21:47:21 CET From Albert.Shih at obspm.fr Tue Dec 24 15:54:35 2013 From: Albert.Shih at obspm.fr (Albert Shih) Date: Tue, 24 Dec 2013 21:54:35 +0100 Subject: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2 In-Reply-To: References: Message-ID: <20131224205435.GC73738@pcjas.obspm.fr> Le 18/12/2013 ? 15:17:15-0800, Tim Gustafson a ?crit > I've upgraded from RT 4.0.16 to 4.2 on a FreeBSD 9.2 system. I'm > using Perl 5.16.3. When I try to start Apache, it segfaults with the > following information in /var/log/httpd-error.log: Me too, and work like a charm. Have you done 20131023 tag (in /usr/ports/UPDATING) ? You really need it. And you need to do : portupgrade -fr lang/perl5.16 until every ports is update2date, no errors. I think portupgrade don't manage very good all dependency on p5- packages so I need to run 3 times to complete all update. Well in fact you don't need to do exactly 3 times portupgrade -fr lang/perl5.16 but after the first time if you got some "unknown build error" just update those ports and all depend on it. Regards. JAS -- Albert SHIH DIO b?timent 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex France T?l?phone : +33 1 45 07 76 26/+33 6 86 69 95 71 xmpp: jas at obspm.fr Heure local/Local time: mar 24 d?c 2013 21:50:17 CET From guadagnino.cristiano at creval.it Fri Dec 27 04:23:40 2013 From: guadagnino.cristiano at creval.it (Guadagnino Cristiano) Date: Fri, 27 Dec 2013 09:23:40 +0000 Subject: [rt-users] Take in menu of an already taken ticket Message-ID: <52BD4734.7080201@creval.it> Hi all, we have a minor problem with our production RT 4.2.1. We see a "take" action in the "Actions" menu of already taken tickets. I never noticed something like this in previous RT releases. Is this normal? Bye Cris From guadagnino.cristiano at creval.it Fri Dec 27 05:05:31 2013 From: guadagnino.cristiano at creval.it (Guadagnino Cristiano) Date: Fri, 27 Dec 2013 10:05:31 +0000 Subject: [rt-users] HTML templates in RT 4.2.1 Message-ID: <52BD5102.3080805@creval.it> While upgrading to RT 4.2.1 (from RT 4.0.17) I had to change a few of our HTML templates. Previously, we had two quite complex html templates for the Take and the Resolve actions. I am attaching them here so you can examine them. Basically they where full html pages with tables and embedded perl code. After upgrade to RT 4.2.1 we started seeing errors in the log, like this: [6885] [Mon Dec 23 20:37:52 2013] [error]: Scrip Prepare 10 died. - Can't call method "content" on an undefined value at /usr/local/share/perl5/HTML/FormatText/W ithLinks/AndTables.pm line 217. Stack: [/usr/local/share/perl5/HTML/FormatText/WithLinks/AndTables.pm:217] [/usr/local/share/perl5/HTML/FormatText/WithLinks/AndTables.pm:101] [/usr/local/share/perl5/HTML/FormatText/WithLinks/AndTables.pm:83] [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1777] [/opt/rt4/sbin/../lib/RT/Template.pm:666] [/opt/rt4/sbin/../lib/RT/Template.pm:421] [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:139] [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69] [/opt/rt4/sbin/../lib/RT/ScripAction.pm:222] [/opt/rt4/sbin/../lib/RT/Scrip.pm:561] [/opt/rt4/sbin/../lib/RT/Scrips.pm:358] [/opt/rt4/sbin/../lib/RT/Scrips.pm:291] [/opt/rt4/sbin/../lib/RT/Ticket.pm:2555] [/opt/rt4/sbin/../lib/RT/Ticket.pm:2526] [/opt/rt4/sbin/../lib/RT/Ticket.pm:2596] [/usr/local/share/perl5/HTML/Mason/Request.pm:1295] [/opt/rt4/share/html/Ticket/autohandler:66] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Scrip.pm:564) I got a hard time figuring out what the problem was, but after a lot of debugging I found that it was the html code that was giving us problems. A simple text version of our template was working well. So I tried to re-add html code step by step. At last I found I could use simple html tags like

,

,
,
, , etc. but I could not add e.g. tables. We are now using much simpler html templates (which is not bad in itself), but I'd like to know if this incompatibility is something that was planned or not, and if we can somehow restore the layout of our previous templates and how. Thank you in advance. Cristiano -------------- next part -------------- An embedded and charset-unspecified text was scrubbed... Name: autoreply_on_take_template.txt URL: -------------- next part -------------- An embedded and charset-unspecified text was scrubbed... Name: resolved_template.txt URL: From jim.h.berry at frb.gov Fri Dec 27 08:17:57 2013 From: jim.h.berry at frb.gov (Jim Berry) Date: Fri, 27 Dec 2013 13:17:57 +0000 Subject: [rt-users] Take in menu of an already taken ticket In-Reply-To: <52BD4734.7080201@creval.it> References: <52BD4734.7080201@creval.it> Message-ID: <328C311131899241A0CD6A885762A630114B5623@m1-mailbox03> Cris, In the 4.0.x version, I see "Steal" as an item in the Action menu. Jim -----Original Message----- From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Guadagnino Cristiano Sent: Friday, December 27, 2013 4:24 AM To: 'rt-users at lists.bestpractical.com' Subject: [rt-users] Take in menu of an already taken ticket Hi all, we have a minor problem with our production RT 4.2.1. We see a "take" action in the "Actions" menu of already taken tickets. I never noticed something like this in previous RT releases. Is this normal? Bye Cris -------------- next part -------------- An HTML attachment was scrubbed... URL: From guadagnino.cristiano at creval.it Fri Dec 27 08:30:30 2013 From: guadagnino.cristiano at creval.it (Guadagnino Cristiano) Date: Fri, 27 Dec 2013 13:30:30 +0000 Subject: [rt-users] Take in menu of an already taken ticket In-Reply-To: <328C311131899241A0CD6A885762A630114B5623@m1-mailbox03> References: <52BD4734.7080201@creval.it> <328C311131899241A0CD6A885762A630114B5623@m1-mailbox03> Message-ID: <52BD810E.9070102@creval.it> Hi Jim, thank you for your reply. I see "steal" too, if I'm not the one who took the ticket. But now, in 4.1.2, I see "take" even if I'm already the owner of the ticket. Bye Cris ________________________________ Da: Jim Berry Inviato: Fri Dec 27 2013 14:17:57 GMT+0100 (CET) A: Guadagnino Cristiano , 'rt-users at lists.bestpractical.com' Oggetto: Re: Take in menu of an already taken ticket Cris, In the 4.0.x version, I see "Steal" as an item in the Action menu. Jim -----Original Message----- From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Guadagnino Cristiano Sent: Friday, December 27, 2013 4:24 AM To: 'rt-users at lists.bestpractical.com' Subject: [rt-users] Take in menu of an already taken ticket Hi all, we have a minor problem with our production RT 4.2.1. We see a "take" action in the "Actions" menu of already taken tickets. I never noticed something like this in previous RT releases. Is this normal? Bye Cris -------------- next part -------------- An HTML attachment was scrubbed... URL: From falcone at bestpractical.com Fri Dec 27 17:55:55 2013 From: falcone at bestpractical.com (Kevin Falcone) Date: Fri, 27 Dec 2013 17:55:55 -0500 Subject: [rt-users] Problem with HTML tags appearing in correspondence In-Reply-To: References: <20131213161017.GF2151@jibsheet.com> Message-ID: <20131227225555.GA4702@jibsheet.com> On Mon, Dec 23, 2013 at 09:50:22AM +0100, Michael Polenske wrote: > thanks Bart for your test - I've done the same this morning, and I can confirm that the > problem is gone on a fresh installation of RT-4.2.1. > @RT: I've done backup before new installation - do you want the archive for some tests ? It would be interesting to see a diff -ur upgraded-install 4.2.1-clean-install to see what was actually different between the two. Depending on the size/sensitivity of the diff, you may want to send it to the bug tracker instead of the list. -kevin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: From falcone at bestpractical.com Fri Dec 27 18:03:38 2013 From: falcone at bestpractical.com (Kevin Falcone) Date: Fri, 27 Dec 2013 18:03:38 -0500 Subject: [rt-users] Take in menu of an already taken ticket In-Reply-To: <52BD810E.9070102@creval.it> References: <52BD4734.7080201@creval.it> <328C311131899241A0CD6A885762A630114B5623@m1-mailbox03> <52BD810E.9070102@creval.it> Message-ID: <20131227230338.GB4702@jibsheet.com> On Fri, Dec 27, 2013 at 01:30:30PM +0000, Guadagnino Cristiano wrote: > Hi Jim, > thank you for your reply. > > I see "steal" too, if I'm not the one who took the ticket. > But now, in 4.1.2, I see "take" even if I'm already the owner of the ticket. Definitely a bug, I've filed: http://issues.bestpractical.com/Ticket/Display.html?id=28211 -kevin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: From np121 at hotmail.com Sun Dec 29 15:48:09 2013 From: np121 at hotmail.com (Nick Price) Date: Sun, 29 Dec 2013 21:48:09 +0100 Subject: [rt-users] RT 4.2.1 Message-ID: I have installed fedora 20 32bit apache, mysql and CPAN I then run yum update. I downloaded rt-4.2.1 ./configure -with-web-user=apache -with-web-group=apache I ran fixdeps till it gave "all dependencies found" /etc/httpd/conf.d/rt4.conf AddDefaultCharset UTF-8 ScriptAlias /rt /opt/rt4/sbin/rt-server.fcgi Document root "/var/www" Order allow,deny Allow from all Options +ExecCGI AddHandler fastcgi-script fcgi If I run /opt/rt4/sbin/rt-server --port 8080 Then on firefox on the same PC as RT is installed and run URL 192.168.1.104:8080 I can login to RT and it works OK I then stop rt-server --port 8080 Change RT_SiteConfig.pm Set( $rtname, 'mydomain.com'); Set( $WebPath, '/rt'); Set ( $Webdomain, '192.168.1.104'); Restart httpd and then in firefox run URL 192.168.1.104/rt it opens rt-server.fcgi so I can read the document it doesn't run RT I need rt to run as /RT and not as / What am I doing wrong -------------- next part -------------- An HTML attachment was scrubbed... URL: From guadagnino.cristiano at creval.it Mon Dec 30 09:51:01 2013 From: guadagnino.cristiano at creval.it (Guadagnino Cristiano) Date: Mon, 30 Dec 2013 14:51:01 +0000 Subject: [rt-users] Take in menu of an already taken ticket In-Reply-To: <20131227230338.GB4702@jibsheet.com> References: <52BD4734.7080201@creval.it> <328C311131899241A0CD6A885762A630114B5623@m1-mailbox03> <52BD810E.9070102@creval.it> <20131227230338.GB4702@jibsheet.com> Message-ID: <52C1886C.6010207@creval.it> Kevin Falcone ha scritto: > On Fri, Dec 27, 2013 at 01:30:30PM +0000, Guadagnino Cristiano wrote: >> Hi Jim, >> thank you for your reply. >> >> I see "steal" too, if I'm not the one who took the ticket. >> But now, in 4.1.2, I see "take" even if I'm already the owner of the ticket. > Definitely a bug, I've filed: > http://issues.bestpractical.com/Ticket/Display.html?id=28211 > > -kevin Thank you Kevin, that's good to know. Bye Cris