[rt-users] bug in HTML::FormatText::WithLinks::AndTables stops scrips working
alexmv at bestpractical.com
Mon Dec 2 12:56:27 EST 2013
On Sat, 2013-11-30 at 16:59 +0100, Payam Poursaied wrote:
> In the past weeks, we received considerable complaints from our staff
> that their comments and corresponds are not delivered to the
> requestors (i.e. on correspond notify requestors).
> Working more, I found that, when
> HTML::FormatText::WithLinks::AndTables could not parse the message and
> returned error, the scrips stop working
> In this special case, the problem could be generated very easy.
> Consider having 2 empty html tables which one of them enclosed in the
> First, does anybody else faced with such problem? i.e.
> incorrect/incompatible html mail from a customer and/or staff which
> causes scrips fail to run scrips? I could not figure it out if this
> exists in 3.8. or not.
RT 4.2 is the first to attempt to automatically provide downgraded
text/plain alternatives to text/html mail; as such, this did not exist
in RT 3.8.
> Second, is that rational behavior for RT? I believe even if such
> module failed, at lease scrips should continue working. (maybe it
> should be submitted to rt-bugs)
Absolutely a bug; we should be at least sending the HTML part. Please
How are your staff generating the problematic HTML, out of curiosity?
Is the CKeditor generating that, or are you pasting in from Word or some
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