[rt-users] Q: adding ticket count to Autoreply template

[John Nyhuis]

I would like to customize my RT (ver 4.0.17) autoreply template to include a count of all tickets that are open or new and owned by Nobody.

It looks like I should build this around:
{ $Tickets->Count() }

I was wondering if anyone had already done something similar and would be willing to share an example?
-- 


Thanks,
John Nyhuis
IT Manager, Stam Lab
2211 Elliott Avenue
6th Floor, 6S139
Seattle, WA 98121
O: (206)-267-1097 ext 220
F: (206)-441-3033