[rt-users] any page showing a user drop down in a ticket is loading slow

Landon Stewart lstewart at iweb.com
Tue Dec 17 16:29:45 EST 2013

On 17 December 2013 13:19, Adam Hobaugh <adam at cs.pitt.edu> wrote:

>  Hi Adam,
>  I’m not sure if this applies but we had this issue and it was an RT ACL
> issue.  I remember that it was an issue with granting or not-granting
> rights to special groups "Everyone" or “Unprivileged” but the details of
> which I cannot recall exactly.  I do remember there were large ACL joins in
> the database whenever we would try to load pages with these drop downs just
> like you’ve described in your post.
>    Hello Landon,
> I removed the rights from Everyone and we had nothing on Unprivileged and
> I still see the issue. Thanks for the suggestion though.

Maybe you need to go the other way with it and grant something?  Maybe you
need to grant some simple rights for showing users or something to
Privileged.  I just checked ours and I have “Privileged” under “General
Rights” allowed to "View custom field values” configured in each queue.  In
the Global -> Group Rights the "View custom fields” is not granted.

I wish I could remember the details of what solved it for us.  I do
remember some things were changed which caused the issue and then had to be
rolled back.  I just don’t recall what was changed that caused it.

Landon Stewart :: lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20131217/447a2939/attachment.htm>

More information about the rt-users mailing list