[rt-users] Incoming mail with .eml attachments

Kevin Falcone falcone at bestpractical.com
Fri Dec 20 10:47:34 EST 2013

On Thu, Dec 19, 2013 at 01:52:11PM +0100, Marius Flage wrote:
> We have a security queue where we want our users to forward suspicious
> emails to. We want them to forward the eml file itself, so we can get
> the whole email message, including headers and attachments. The problem
> is that RT tries to parse this and then embeds the contents into the
> ticket instead of adding it as a attachment. This means that the
> important part of the forwarded messages, namely the headers, are
> stripped away.

You really have to provide a sample email with complete mime structure
for anyone to comment.

It doesn't have to contain malicious contents, but it does have to
show how your users attach eml files.

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